Victor has a great costumer service, always smiling and listen if We have any questions. I will give him a perfect score
1/18/2026
Aileen E. VERIFIED CUSTOMER
Taz was friendly but professional and thorough from beginning to end. Gold star!⭐️
1/18/2026
Micah R. VERIFIED CUSTOMER
Service is so expensive. Adding 3% credit card fee on top is obnoxious. System dropped all of my service records prior to 2018. I no longer have confidence in the value I get from your service. Tom was fine except for a another service rep called back to discuss need for new brakes and potential clutch replacement. Felt like a bait and switch.
1/17/2026
Susana M. VERIFIED CUSTOMER
I've already left detailed comments on yelp, with American honda, with Tommy, one of the service reps at Oakland honda, and with Barbara of Oakland honda. I've also filed a complaint with the bureau of automotive repair.
1/17/2026
Robert E. VERIFIED CUSTOMER
I am excited to rate Victor 5+++++ I look forward to the survey.
1/17/2026
Eleno J. VERIFIED CUSTOMER
Thank you. Service is great!
1/17/2026
Nicholas C. VERIFIED CUSTOMER
I really appreciated Omar’s thorough explanation of the problems identified in the inspection for the oil leak found during a routine oil change. His advice was excellent.
1/17/2026
Nicholas C. VERIFIED CUSTOMER
Your service representative, Omar, was very professional and made the maintenance visit go smoothly.
1/17/2026
Sylvia B. VERIFIED CUSTOMER
10!
1/17/2026
Ching C. VERIFIED CUSTOMER
We keep getting letters from Honda company about a recall and we called Hong two times to ask him and he said we already had it done. He has always been extremely helpful and timely.
1/16/2026
Ingrid P. VERIFIED CUSTOMER
Rodrigo is nice to talk with... I appreciated the shuttle ride! All people there are friendly, professional and kind to my car.
1/16/2026
Donna N. VERIFIED CUSTOMER
Excellent service was provided by Hong Nong and the Honda of Oakland team. Thank you!
1/16/2026
Lauri W. VERIFIED CUSTOMER
Great service ????
1/15/2026
Carlos C. VERIFIED CUSTOMER
John provided excellent service! I was disappointed with the person who retrieved my vehicle as he gave my car to another customer. I had to stop the driver from driving away with my car!
1/15/2026
George S. VERIFIED CUSTOMER
Great experience all around from start to finish.
1/15/2026
Larry S. VERIFIED CUSTOMER
I was surprised the software update was going to take so long. I was planning to wait for the vehicle. Tommy arranged a shuttle ride for me. Pleasant surprise! Everyone I interacted with was positive and upbeat.
1/14/2026
Eric L. VERIFIED CUSTOMER
Following the completion of my oil change + car wash service, I had noticed that my car had not actually been cleaned. I understand mistakes happen, however it was not explained to me that getting this done would take an additional 1.5 hours when I had already expected this to be completed before. It was very frustrating having to wait this long and though apologetic, did not leave me satisfied with the experience.
1/14/2026
Stafunda W. VERIFIED CUSTOMER
Very beautiful person, and impeccable customer service
1/14/2026
Samuel M. VERIFIED CUSTOMER
I finally found someone I can trust! John explained everything to me: the history of my previous repairs, etc. and explained the current symptoms I was experiencing with my Odyssey.
I really appreciate John’s clearing up doubts I had with my previous repair done at Berkeley. John has restored my trust in getting repairs and maintenance done!
1/14/2026
Ngan L. VERIFIED CUSTOMER
John Jeffries did a very great job explaining the details to the services that is needed for my car. I’m very satisfied with it’s completion.