1. Your representative was very friendly.
2. Your business could not tell me why the car is misfiring, and gave me the same computer based list of car issues every other mechanic gave me over the last two months, nothing was new or helpful. So I wasted $200.
3. I had to correct your representative that I did not need a Variable Valve Solinoid — it was replaced a week before I came to you.
A wasted visit and expense with super friendly staff.
10/19/2023
Scott D. VERIFIED CUSTOMER
Erin was very helpful addressing my concerns
10/19/2023
Cynthia P. VERIFIED CUSTOMER
Let’s talk after the 26th.
10/19/2023
Alicia M. VERIFIED CUSTOMER
I paid over $1000 for 4 new tires and the very next day my driver side tire blew out on the freeway. I almost got into an accident. I barely made it to the road side to call AAA, and when they arrived they told me the tire wasn’t beaded properly. When I came back in a day later to replace the tire I was met with annoyance and people ignoring me. I had to ask if I could get out of my vehicle because no one told me what’s going on. I left my car at the dealership at 7:32 am and they didn’t contact me all day as I kept trying to speak to my advisor and was getting the voicemail for over 2 hours. They claimed they didn’t have the one tire for a Honda fit but had 4 the day before. I was forced to pay for labor which is not fair considering it was entirely Honda of Oakland’s fault that tire was not put on properly. I also had to take a Lyft from alameda at the last minute as they didn’t finish putting ONE TIRE on until 5pm and they closed at 6pm if I have to service my Honda again I’ll go to a different dealership. II would never buy a car there again as I wouldn’t want it serviced at Honda of Oakland.
10/19/2023
Candace K. VERIFIED CUSTOMER
Darius is very friendly and helpful.
10/17/2023
Angela N. VERIFIED CUSTOMER
Excellent and honest service from your entire staff.
10/17/2023
Christopher B. VERIFIED CUSTOMER
Chris Abernathy brought the standard of great customer service to a higher level. His professionalism, patience and empathy for my concerns demonstrated his sincerity for providing outstanding customer service.
10/16/2023
Diane B. VERIFIED CUSTOMER
Victor was very friendly but I feel the company is running a bait and switch iteration. I made an appt online, entered my mileage and additional info about what I wanted done. I rearranged my morning to get the oil change.
After 15 minutes of looking up my maintenance history and telling me all the add on services it needed, I was told not even the oil change was needed yet and I should just come back another time if I had to have the car back for my afternoon caregiving duties for a 90 year old relative going to chemo and radiation.
After asking to speak with a manager, which bender happened, the effort was made to complete ther oil change in the ruine I'd fed up, but there other item id entered for my appt was never addressed.
You're appointment system would be more useful if it clearly stated the approximate waiting time between these appt and starting work in the car. I was told that was running 2-3 hours. It would have been more efficient and less stressful to skip Honda and just go to an oil change service elsewhere.
10/16/2023
Angela D. VERIFIED CUSTOMER
Victor was fantastic. Thorough and very helpful. Will return again.
10/16/2023
George F. VERIFIED CUSTOMER
I found my service advisor not as friendly as I want to be treated. He seemed to say my name at least seven times in a period of two minute conversation. I came in for A1, A2 maintenance service and offered me a 90,000 mile service package. I politely declined and surely documented the service. What I don’t appreciate is his condescending and attitude to treat me as a person and as a paying customer. First, he had promised to have the car ready in three hours and was returned me four hours later. I felt he did not want to talk to me personally about my needed repairs. At the end, he would yell from his desk and say have a nice day. No one deserves to be treated like a child in a playground after paying three hundred dollars for using the dealer service. And as a customer service worker, I would not treat my clients the way he treated me that day.
10/16/2023
Alicia M. VERIFIED CUSTOMER
I paid over $1000 for 4 tires and oil change and the next day my brand new tire exploded on freeway almost causing an accident.
10/16/2023
Susan W. VERIFIED CUSTOMER
Erin was very helpful
10/16/2023
Michele B. VERIFIED CUSTOMER
Vuctor was very professional and provided excellent customer service.
He gave me detailed information about my car recommendations.
10/15/2023
Luis Pech. VERIFIED CUSTOMER
Pues la verdad muy contento con el trabajo que hicieron a pesar que me an dicho otro orario que está listo y termino austed de la hora que me avían dicho
10/15/2023
Lisa Bailey. VERIFIED CUSTOMER
Darius was great!
10/14/2023
Chris F. VERIFIED CUSTOMER
Thank you for helping to make it a smooth experience getting the engine harness replaced on my Civic. Carlos Molinos was an absolute pleasure to work with. He was very friendly and helpful every step of the way and he did a great job of staying in touch and letting me know all the updates in a very clear and direct way as the repair process went forward. He handled everything very professionally and was great at dealing with the insurance company and the claim information. Christina Fong was also wonderful with the process of getting all the necessary pictures to my insurance company. All in all I was very pleased with my experience at Honda of Oakland. I am very happy with the service I had and everything about my experience with getting my car repaired there. Very glad I brought it into there, and much thanks to to the mechanics who did such a great job of putting the new harness in. Keep up the Great work!
10/14/2023
Sharon W. VERIFIED CUSTOMER
Awesome
10/14/2023
Anthony F. VERIFIED CUSTOMER
My wife took our Honda Pilot in to be serviced and mentioned that the service advisor assisting her recommended an $800 service to be performed. My wife declined, and when I took a look at the service report later that day, there’s no notes on what the actual service recommendation was. There’s nothing that requires immediate attention on the Multipoint Inspection Form so I don’t have a quick way of finding out what’s needed. Maybe put that on the paperwork in the future
10/14/2023
Henry R. VERIFIED CUSTOMER
Thank you for letting me know what I need in additional service. I will return next month. Thank you