Mr.Tommy ! Was Well Manner, Friendly & Quite Helpful.
11/9/2023
Christopher J. VERIFIED CUSTOMER
Great customer-facing service during intake. Timely communication of updates throughout process.
11/9/2023
Lorn K. VERIFIED CUSTOMER
Darius was friendly and a clear communicator. He made some recommendations and my car is driving very smoothly now. Give Darius a raise AND a bonus!!
11/9/2023
Derek Cheuk. VERIFIED CUSTOMER
Tommy is great. I know Tommy may have nothing to do with this. I just spent over $2k+ to get my van fixed. When I first pick up my van all were good then right before I get home the Tire pressure system light went up again. I have to take my van back again then the machine told me it was the tire pressure sensor out! What? I know when I bought in the car the Tire pressure system light and Engine light both were up. When I picked up the van both light were off I was happy. But now I have to come back next day that I have to spend another $800 dollar to fix it. I declined the service as Tommy told me tire pressure system won’t affect how I drive my van, I just need to look out for the tire pressure myself.
11/9/2023
Rachel O. VERIFIED CUSTOMER
Chris provided outstanding service. Thank you
11/9/2023
Michael M. VERIFIED CUSTOMER
This has nothing to do with Tommy. He was great. It also has nothing to do with the actual repairs as those seem fine thus far. The issue was that I was alerted at 3:30 pm that there were another $6500 worth of repairs needed. In my opinion, most of these would have been identified much earlier in the day. From my perspective, Honda proceeded with initial scope of work in order to be able to charge for it instead of pausing to contact me. I declined the additional repairs and would have also stopped any other work not yet completed had I been notified. Given the car's history, putting in another $8500 makes no sense. I will also add that I used the link Honda provided to check the status of the repair during the day and the information was blank with nothing but Tommy's name displayed.
11/8/2023
Christi Showersevans. VERIFIED CUSTOMER
Everything was great. Thank you. I was a little pressed for time however, giving a closer estimate on the time would have helped. Otherwise completely satisfied. Thank you.
11/8/2023
Sharon D. VERIFIED CUSTOMER
Great service
11/8/2023
Tyler I. VERIFIED CUSTOMER
Vincent was very knowledgeable and helpful
11/8/2023
Loretta S. VERIFIED CUSTOMER
Would like a better explanation of why multiple messages appeared after a tire rotation at Owen's tire 2 weeks ao
11/7/2023
Machiko W. VERIFIED CUSTOMER
Vincent was very pleasant to interact with. He answered the questions I asked with answers I could understand.
11/7/2023
Hikmat P. VERIFIED CUSTOMER
Keep up the good work
11/5/2023
Richard R. VERIFIED CUSTOMER
Thanks
11/5/2023
Rebecca P. VERIFIED CUSTOMER
I would like to thank Vincent at Honda of Oakland for being very respectful and professional, he is an asset to the company and I would recommend my friends to Honda of Oakland because of Vincent.
11/5/2023
Karina S. VERIFIED CUSTOMER
Hong Nong was great to work with!
11/5/2023
Phuc P. VERIFIED CUSTOMER
Great service from Victor. Very engaging and informative.
11/5/2023
Sonya K. VERIFIED CUSTOMER
Carlos was extremely professional and personable. He went way above and beyond helping work with my insurance to ensure work on my vehicle could be completed. He regularly updated me on the progress. I am very appreciative of the work Carlos did. Great experience.
11/5/2023
Richard P. VERIFIED CUSTOMER
See you soon ????????
11/5/2023
Ricky Ho. VERIFIED CUSTOMER
Brought in for oil change and tire rotation. Found out that one of my lug nut was scratched up badly from improper removal when rotating tires. Was not notified of the mistake.