Our vehicle is still experiencing the same problem and we have made another appointment for Monday 11.27.
11/26/2023
Claudia A. VERIFIED CUSTOMER
The only thing I would say is when I was initially quoted the service advisor gave me the wrong information and I could have decided to not get my car fixed there because it was $400 difference in the quote. But when I called the next day to pick it up, another service advisor clarified and said that it was not going to cost what I was initially quoted
11/26/2023
Brian T. VERIFIED CUSTOMER
None
11/26/2023
Jessica Ibarra. VERIFIED CUSTOMER
Thank you
11/26/2023
William C. VERIFIED CUSTOMER
Thanks!
11/25/2023
Renate R. VERIFIED CUSTOMER
Thank you Diem, you explained things so very well and my car rides so much better!
11/24/2023
George Johnson. VERIFIED CUSTOMER
Great experience. First time at Honda of Oakland, would happily return. Carlos did a great job communicating with me and helping me with a scheduling issue. Really appreciate the proactive calls when we discovered the repair would take a second day. This allowed me to save a work trip and still get home for Thanksgiving.
11/23/2023
Anisa Michelle. VERIFIED CUSTOMER
Monday I showed up for oil change at 11am and didn’t leave until 4:30pm. I didn’t even know there was a service for shuttle. So myself and my daughter sit there all day long. I was told to come back the next morning at 9 AM to replace my LED light. I showed up at 8:40am and didn’t leave the dealership until 5:30pm. Ridiculous
11/23/2023
Meredith S. VERIFIED CUSTOMER
Carlos was extremely rude and threatened me repeatedly (you won’t get your car until I get paid) for example even after the insurance company had agreed to pay. It was stressful dealing with him
11/23/2023
Dennis A. VERIFIED CUSTOMER
Steering wheel still seems the same
11/22/2023
Brian N. VERIFIED CUSTOMER
I love my car. Thanks for taking care of it. Happy Thanksgiving!
11/22/2023
Stella N. VERIFIED CUSTOMER
I have been with Honda of Oakland since April of 2001. Honda of Oakland is my place of choice.
11/22/2023
Calvin S. VERIFIED CUSTOMER
Tommy was informative and made sure to have my car back in time for an event i had later that day. Hours ahead of time in fact. You guys always provide good service. Keep it up
11/21/2023
Kelly H. VERIFIED CUSTOMER
I appreciate the flexibility with respect to scheduling the parts of the work.
11/21/2023
Tyler B. VERIFIED CUSTOMER
The cost of replacement KEY fobs is RIDICULOUS
11/21/2023
Dawnelle W. VERIFIED CUSTOMER
The service that I received was great, thank you!
11/20/2023
Mary R. VERIFIED CUSTOMER
Chris Abernathy is the reason I will continue to trust Honda, Oakland with my business. Chris is a consummate professional; knowledgeable, considerate & helpful.
11/19/2023
Jordan R. VERIFIED CUSTOMER
Diem helped throughout the entire process. He made me feel informed at all times there was complete transparency. I’m happy I can drive safely.
11/19/2023
Shoshana W. VERIFIED CUSTOMER
Chris was the absolute best service person I have had at Honda Oakland.
11/19/2023
Brenda Z. VERIFIED CUSTOMER
Victor was so great, he walked me through the process entirely and made sure my car received what I needed it. Very humble guy with so much knowledge!!