took way too long. 2.5 hours to check for a computer glitch, confirm windshield washers are designed to dribble and clean inside of sane windshield
3/1/2024
Sarah O. VERIFIED CUSTOMER
Diem has been amazing. From the beginning, when we knew nothing about what was going on with our car, he was knowledgable and honest. He has helped us with the daunting task of navigating our insurance company and has been in constant communication with the whole process. I am grateful that we had Diem helping us!
3/1/2024
Hannah C. VERIFIED CUSTOMER
Carlos misquoted me on the service by hundreds of dollars. When picking up my car, I asked for an explanation for the labor cost of the service. The cashier connected me with Tommy who proactively reached out to the manager to correct the mistake and facilitated the refund. Tommy was very helpful and I want to make sure Tommy is recognized for that. But the experience did leave me questioning the consistency of service integrity customers get from Oakland Honda.
2/29/2024
Sze Yih. VERIFIED CUSTOMER
Victor is a lovely , proficient , knowledgeable young service representative who explained clearly to me what the service would be needed to my car . I have a good and satisfied experience with the service at Honda of Oakland .
2/29/2024
Enrique P. VERIFIED CUSTOMER
Amazing service as always, exactly why I bring my Honda civic here since I bought the car.
2/29/2024
Judith B. VERIFIED CUSTOMER
Needed service in an emergency. Tommy provided service that was quick and KIND. Thank you Tommy@
2/29/2024
Cristina C. VERIFIED CUSTOMER
Monday was quite busy for Honda. Had a bit of a time reaching Carlos. I did eventually hear from him. My car needed new replacement parts and they would be delivered the next day. Carlos delivered when he informed me the car would be ready on Tuesday. I am overall happy with the results. Wouldn’t mind having him assist me the next time I need service at Honda of Oakland.
2/28/2024
William C. VERIFIED CUSTOMER
Hong was helpful and clear at communication
2/28/2024
Emmie C. VERIFIED CUSTOMER
No real effort was made to determine and correct the car problem issue that I had described and requested. Minimal work was done and the main issue that I had described was not resolved. Also, I was very disappointed that my car was not even washed and vacuum cleaned during its stay - a small gesture that was standard with the previous owners.
2/28/2024
Michael D. VERIFIED CUSTOMER
Tommy was my service agent. He did a great job and was very friendly. He told me the service would take an hour and a half to 2 hours. I left the car and went and ran some errands. I returned 2 hours later and then ended up waiting another 2. 4 hours for an oil change is too long. They didn't seem very busy.
2/28/2024
Gregory P. VERIFIED CUSTOMER
Your service department completed in one day what I assumed would take at least two days- impressive!
2/27/2024
Julie S. VERIFIED CUSTOMER
Communication and service was efficient!
2/27/2024
Ian C. VERIFIED CUSTOMER
Thorough appraisal of the car's issues.
2/27/2024
Mindy H. VERIFIED CUSTOMER
Excellent!
2/27/2024
John N. VERIFIED CUSTOMER
My only complaint about the service was the follow up call after to try to buy my car. This would be better in a mail or email.