Victor was incredibly helpful and a pleasure to work with!
2/2/2024
Shawna H. VERIFIED CUSTOMER
I would need to write an essay. In December, I stopped in and an advisor told me I was up to date on my service needs (other than oil). This week, Was told I hadn’t had any services done (not true). Told I needed transmission fluid and brake fluid changed (just did this at Honda in 2022). Checklist also indicated urgent need. (Red boxes) In June, these boxes were green. Also indicated no charge on a battery I had replaced not long ago at Honda. I called repeatedly yesterday to ask for explanation and no one returned my calls. I will not be back.
2/1/2024
Lili G. VERIFIED CUSTOMER
Victor is wonderful!
2/1/2024
Eliot K. VERIFIED CUSTOMER
Darius was great!
2/1/2024
Shane Detweiler. VERIFIED CUSTOMER
Satisfied with what was done but still have to come back for parts on back order.
2/1/2024
Marquise J. VERIFIED CUSTOMER
Excellent communication,fast service .
2/1/2024
Jeanne F. VERIFIED CUSTOMER
I called 4 times over the course of several weeks to find out if the problem I had was under warranty. I dealt with holds, hang ups, people who took messages and said they’d call back but didn’t. Then when I finally got someone I felt like I was hoodwinked. I was told there was no guarantee re warranty, (which seemed unlikely) they’d have to look at it and assess. Fine. I was told I could have an appt right away and wait for the car. When I got there I was told I could not wait for the car, a nd it would cost $260 to diagnose the issue, and it would not be done that day. I think I was hoodwinked and should have been told that — in the phone— weeks ago when I first called. I was furious. As it turned out, they said it was covered, but it was not fixed yet. That’s good that it’s covered, but I’m still steamed at how I was treated. Bad business.
2/1/2024
Daniel B. VERIFIED CUSTOMER
I am super excited with the service I got
2/1/2024
Christina W. VERIFIED CUSTOMER
Hong was fantastic. I really appreciated his patience, transparency, and his going above and beyond to help me figure out the best way to handle the situation with my car. It was the best experience I have had at Honda Oakland, and I have been coming there for many years! No complaints.
1/31/2024
Yasmeen S. VERIFIED CUSTOMER
Victor was great! He walked me through his analysis of my tires, answers my questions thoroughly and was generally very helpful and polite
1/31/2024
Nicole T. VERIFIED CUSTOMER
Tommy was great!
1/31/2024
Damond M. VERIFIED CUSTOMER
Darius was professional, courteous, and clear about what I needed, what I didn’t, and what he could do for me. I received excellent service!
1/31/2024
James B. VERIFIED CUSTOMER
Very good service. Chris did an excellent job. I was in and out quickly. Thank you for the shuttle service.
1/31/2024
Timothy A. VERIFIED CUSTOMER
Been a customer since 2015 bought my first Honda always had great service. Thank you.
1/31/2024
Kathye L. VERIFIED CUSTOMER
This was the worst experience i’ve ever had working with Honda. I felt like I was wasting Carlos’ time. I asked him if there was shuttle service available and he told me that the driver was unreliable and it’s better if i find my own way home. Right after he told me this, I heard another worker tell a customer that shuttle service was available to Oakland,Emeryville, and Berkeley. Wow!! I hope i never work with Carlos again! Worst customer service ever.
1/31/2024
Tazanique S. VERIFIED CUSTOMER
Thank you Tommy
1/31/2024
Imrana F. VERIFIED CUSTOMER
He was very helpful and friendly.
1/30/2024
Gregory P. VERIFIED CUSTOMER
Hong Nong was very professional and provided excellent customer service.