Victor was incredibly helpful and attentive. He explained all the things I needed done and was patient with my questions. He ensured the car was done in time and checked in frequently. And he is just a nice guy in general.
1/19/2024
Larry S. VERIFIED CUSTOMER
Almost everything was great. Tommy was extremely helpful. But I got in the highway and discovered my hood has not completely latched.
1/18/2024
Steven G. VERIFIED CUSTOMER
The service at the facility was quick and efficient. Friendly staff.
1/18/2024
Ode B. VERIFIED CUSTOMER
Chris was great to deal with and was very responsive when I indicated my frustration when the Pilot had an engine light come on after maintenance. I hope to work with him again.
1/18/2024
Fiona H. VERIFIED CUSTOMER
Tommy Jung was very informative and provided great customer service.
1/18/2024
Naomi B. VERIFIED CUSTOMER
Outrageously overpriced. I expect somewhat higher prices from a dealership but this was completely ridiculous for the services provided. You’ve lost me as a customer.
1/18/2024
Joan C. VERIFIED CUSTOMER
Carlos and Tyrone were great!
1/17/2024
Marcus M. VERIFIED CUSTOMER
Erin provided excellent service. I’ll be providing a 5 star review on yelp and google.
1/17/2024
Mizan G. VERIFIED CUSTOMER
Thank you for all your help!
1/17/2024
Wilbur A. VERIFIED CUSTOMER
We expected our service costs to be $114 and had to pay $322 to comply with warranty. rear differential fluid was outrageous
1/17/2024
Bree M. VERIFIED CUSTOMER
I really liked Carlos, he was friendly and informative. However, he said we weren’t replacing the windshield wipers and when I got the bill back that service was performed anyway. I could change the wipers myself so that was unnecessary. Overall I was pleased with the updates and speed of service.
1/17/2024
Gil D. VERIFIED CUSTOMER
Great service!
1/15/2024
Robert S. VERIFIED CUSTOMER
Erin was thorough, professional and answered all my questions. Good customer service manager that you do not want to lose.
1/14/2024
Sirichai B. VERIFIED CUSTOMER
Excellent service!
1/14/2024
Krisjian S. VERIFIED CUSTOMER
Quick intake. Straight to service.
1/14/2024
Christine N. VERIFIED CUSTOMER
I was told the diagnosis fee would be charged then if there was an issue the expense would go towards the cost if the repair. That didn’t happen. The RO notes were incomplete. And when I came to pick up my car I was charged over $100 more than the invoice, and I had to point it out to the cashier who then voided the payment and apologized and processed the right payment. There was also an extra charge on my invoice for a price that was broken by the tech and had to be replaced. I pointed that out as well and the tech said it was a mistake and should not have been charged to me so they took it off the invoice. If I hadn’t caught those two issues, I would have been overcharged. I also don’t believe one of my repairs was necessary. In the future I will take my business to Honda of San Leandro.
1/14/2024
John M. VERIFIED CUSTOMER
Tommy gave me excellent service. I am very pleased.
1/14/2024
Jess F. VERIFIED CUSTOMER
Darius was very kind and explained the work that needed to be done clearly.
1/13/2024
Samantha M. VERIFIED CUSTOMER
Erin (I think that was her name) did a great job for what I assume is expected of her. The newer cars don’t require as much service as older ones. It would be great if you could educate the reps about what is truly necessary so they don’t assume people are going to want more than what is needed. It makes customers feel like you are trying to rip them off. (At least that is how it makes me feel.)
The coupon I selected when booking the appointment was not applied.
When I booked online, I got a pop up offering an appraisal. I figured it wouldn’t require any extra effort in my part but that was not the case. It would be good to make it clear that signing up for an appraisal will mean extra emails, a phone call and extra time spent at the dealership to discuss.