Had a great time today! Victor was very kind and my service was speedy. Thank you!
2/9/2024
Mung S. VERIFIED CUSTOMER
I am always completely satisfied with my service experience with Victor Martinez. He always provides 110% quality customer service.
2/9/2024
Kristina H. VERIFIED CUSTOMER
My experience with Hong was great!
2/8/2024
Bernard H. VERIFIED CUSTOMER
Overall GREAT! Only complaint was I asked to be picked up by shuttle and they never contacted me. Everything else was perfect.
2/8/2024
Paul M. VERIFIED CUSTOMER
Tommy Jung was exceptional in helping me with my service today. He was clear, concise, and took time looking at the past history to make sure all of the my service items were up to date. He also gave me a clear path of other items needed. I am not happy with the new ownership. I am not happy with the credit card fees, inflated prices, and lack of staff the new regime has implemented. I have been a customer for over 18 years but might take my business elsewhere.
2/8/2024
Raymond L. VERIFIED CUSTOMER
A customer since 2000.
2/8/2024
Jennifer N. VERIFIED CUSTOMER
Great experience with Carlos. He did a great job of explaining everything that was done to my car to me.
2/8/2024
Miguel S. VERIFIED CUSTOMER
Diem was awesome as he answered all my questions, gave me valuable information about my vehicle, and was friendly. Great customer service!
2/7/2024
Kathryn B. VERIFIED CUSTOMER
Hoping to use Honda of Oakland for repair. Details being worked out…
2/7/2024
Jonathan W. VERIFIED CUSTOMER
Mixup with bill at end almost cost me extra $100 and took 20 minutes to resolve
2/7/2024
Sylvie B. VERIFIED CUSTOMER
Carlos was super awesome and super informative.
2/7/2024
Ballardo W. VERIFIED CUSTOMER
Great work! Very well customer service!
2/7/2024
Sandra C. VERIFIED CUSTOMER
Very timely and efficient
2/7/2024
Edward W. VERIFIED CUSTOMER
I was picked up 90 minutes after my scheduled time. Barely made it before closing.
2/7/2024
Yuling Z. VERIFIED CUSTOMER
Good
2/7/2024
Rondie W. VERIFIED CUSTOMER
Carlos was excellent. He was very friendly and warm.
2/7/2024
Gustav C. VERIFIED CUSTOMER
Chris was nice/helpful as was the driver who gave me a ride to and from my house. The problem is that the dealership repair department didn’t have the recalled part they called me in for. Very confused about this since I was told to come him to have a part replaced if was faulty, and when they found that part faulty, they didn’t have it in stock. So now I have to come back in to have it replaced?? My time is valuable and now I have to take more time off work to come back? This is just bad business all around. Extremely dissatisfied.
2/7/2024
James L. VERIFIED CUSTOMER
I haven’t had the best experiences at Honda of Oakland Service Department, but Hong was able to answer my questions and try to address the issue at hand despite me being unsettled by the whole situation. He did a great job in his role. My car issue wasn’t resolved, but will be in the future once the requirements are met in order to perform diagnostics and take care of the covered extended warranty repair.
2/5/2024
Earl B. VERIFIED CUSTOMER
Thank you
2/5/2024
Edward W. VERIFIED CUSTOMER
I called six times and texted three times to try to find out the diagnosis for my car but did not get a call until 4 p.m. The service department lady threatened to send me to voice mail after I complained about only getting voice mail and wanting to talk to a live person. One star service.