Been a customer since 2015 bought my first Honda always had great service. Thank you.
1/31/2024
Kathye L. VERIFIED CUSTOMER
This was the worst experience i’ve ever had working with Honda. I felt like I was wasting Carlos’ time. I asked him if there was shuttle service available and he told me that the driver was unreliable and it’s better if i find my own way home. Right after he told me this, I heard another worker tell a customer that shuttle service was available to Oakland,Emeryville, and Berkeley. Wow!! I hope i never work with Carlos again! Worst customer service ever.
1/31/2024
Tazanique S. VERIFIED CUSTOMER
Thank you Tommy
1/31/2024
Imrana F. VERIFIED CUSTOMER
He was very helpful and friendly.
1/30/2024
Gregory P. VERIFIED CUSTOMER
Hong Nong was very professional and provided excellent customer service.
1/30/2024
Michael Z. VERIFIED CUSTOMER
Hong gave excellent service.
1/29/2024
Jim Z. VERIFIED CUSTOMER
#1
1/28/2024
Susan G. VERIFIED CUSTOMER
All was well, except that it took longer than I expected, to put on 3 new tires. I was waiting for it, & got cold & tired.
1/28/2024
Lisa S. VERIFIED CUSTOMER
Chris and all the staff I had interactions with were very friendly and helpful.
1/28/2024
Stefani S. VERIFIED CUSTOMER
I’ve been coming to Honda of Oakland service for years and this was the only time I’ve been unsatisfied. Every other time I come and pick my vehicle up, they will explain things to me, did anything come up during the inspection, how does tire tread look, etc. I didn’t get any explanation, was just directed to go to the cashier. Then when I look at the write up for future recommendations, I see over $3,000 in future recommendations - coolant hose, water pump, etc. I left Honda of oakland not feeling warm and fuzzies like I usually do, but thinking maybe I need to go somewhere else next time. To clarify, the Honda rep was very helpful at the beginning when I took my vehicle in, but it was the back end where I didn’t feel good about the experience.
1/28/2024
La Verne. VERIFIED CUSTOMER
My experience was great. Thanks
1/28/2024
Gaston G. VERIFIED CUSTOMER
Diem was nice and helpfull
1/28/2024
Emily W. VERIFIED CUSTOMER
Darius was great! Friendly and efficient service. He answered all my questions and ensured I had the correct information. Would recommend him !
1/27/2024
Tamara B. VERIFIED CUSTOMER
Darius was awesome! Very thorough and kind. He answered all of my questions and gave me feedback on each of my concerns.
I look forward to hearing from Honda on the software update to my entertainment/navigation system that frequently blacks out and has to be rebooted. Thank you for excellent service.
1/27/2024
Beverly T. VERIFIED CUSTOMER
Outstanding service!!!
Tommy Jung went above and beyond to get my car serviced before closing.
1/27/2024
Silvia R. VERIFIED CUSTOMER
Thank you, you all were attentive to my concerns and the car's needs. Thanks again.
1/27/2024
Nancy G. VERIFIED CUSTOMER
Appreciated letting me leave car one extra night and appreciated the shuttle service
1/27/2024
Rita S. VERIFIED CUSTOMER
Chris was great. Thanks
1/26/2024
Rachel L. VERIFIED CUSTOMER
After coming in multiple times for the same problem, Diem took the time to listen to us, fully diagnose the problem, fix it completely and communicate it all to me. After several frustrating experiences with other advisors, he was a breath of fresh air.
1/26/2024
Raul M. VERIFIED CUSTOMER
I was scam by the honda in Oakland, they lie to me ,saying that the sensor could not be replaced with out replacing the whole part,I request the old part and I discovered that it's possible to todo it just the sensor,I got charge so much money for something that it was so easy todo,literally 1 screw, the technician it's not trusted person,cannot be doing this to people like me struggling in life for better living, and meet honda staff to kill us,I call twice yesterday and the manager didn't took my call 2 time.