Very Bad service service.because my appointment was 11:30am and my service ended until 2:30pm.A person arrived later and they didn't delay it even 15 minutes.And I told the man that I had to work at 2:00 pm until San francisco.Im say just saying that the service is very bad.
12/18/2023
Vijay K. VERIFIED CUSTOMER
Darius Fisher is always the best not only this time it's always... Keep it up the good job Darius
Thank you for giving us mental peace .
12/18/2023
Mary N. VERIFIED CUSTOMER
I would have preferred that I had been informed of the probable schedule for the work on my car in time to pick up my car and have use of it that evening. I recall that the shuttle service was finished for the day by the time I was informed what was going on regarding the schedule.
I could have called Lyft .
12/17/2023
Govind P. VERIFIED CUSTOMER
I am not satisfied, i have to chase to find out status and problem. Don’t receive calll back after i left messages
Thanks
Govind
12/17/2023
Adisa A. VERIFIED CUSTOMER
Darius provided me with important information so that I could make an informed decision about the service my car needed. He is very courteous, pays attention to detail and has a good sense of humor. I look forward to connect with him when I come to Honda Oakland,CA for car maintenance and service.
12/17/2023
Claudia S. VERIFIED CUSTOMER
As far as the appraisal goes, I am not really sure that I am interested in changing vehicles right now. But I have considered it, because I will ultimately move to Colorado, and taking a plug-in electric hybrid might be problematic as far as driving there. One thing I have been meaning to ask is whether you have any kind of reciprocal arrangements with Honda dealers in other areas – for example, could I trade it in here, and use the credit in Denver somewhere? I know the dealerships are independent, so that might not be feasible. Thanks!
12/17/2023
Jill A. VERIFIED CUSTOMER
Ok
12/17/2023
Hassane B. VERIFIED CUSTOMER
Wong was very helpful, very professional.
12/16/2023
Jon B. VERIFIED CUSTOMER
I feel like I’m always bringing my car in for an oil change or tire rotation and then I leave after spending 500$ because there’s 19 other things being done that don’t need to be I just feel like you can never walk out spending less than 400$
12/16/2023
Sue L. VERIFIED CUSTOMER
Friendly customer service
12/16/2023
Janet M. VERIFIED CUSTOMER
Great service. Chris the porter was also very helpful setting up a new phone on Bluetooth and answering a few other questions I had.
Thanks
12/16/2023
Chongnin C. VERIFIED CUSTOMER
No fuss. Business like and pleasant.
12/15/2023
Huda J. VERIFIED CUSTOMER
Darius Rocks!
12/15/2023
Maisha M. VERIFIED CUSTOMER
The Advisors Tommy Jung & Carlos dismissed my calls. No one followed up to inform me about the status of my vehicle. Tommy left me stranded at my work place. At 5:50 p.m no status regarding my vehicle and the service department is scheduled to close at 6:00 p.m. Total disregard of my time and safety.
I recently purchased the 90K package (timing belt, water pump etc) that was close to $4K. I believed I addressed all major service repairs at that time.
The Honda Oakland Service Advisors failed me by not disclosing information regarding all repairs needed for my vehicle.
I can provide additional incidents if needed. No women, person should have the experience I‘ve received at a certified service department.
12/15/2023
Mario F. VERIFIED CUSTOMER
Carlos was absolutely terrific! Excellent service, Very knowledgeable!
12/15/2023
Anne G. VERIFIED CUSTOMER
Love u guys
12/15/2023
Emile D. VERIFIED CUSTOMER
Tommy is excellent. And I generally don’t answer surveys but I am for Tommy.
12/14/2023
Ivy L. VERIFIED CUSTOMER
Darius was excellent! He answered all questions and was prompt and respectful.
12/14/2023
Sandra P. VERIFIED CUSTOMER
I do have one small issue and that’s the fee for using credit cards. I feel with such a large bill it can become excessive to have to pay an additional fee.