All was well, except that it took longer than I expected, to put on 3 new tires. I was waiting for it, & got cold & tired.
1/28/2024
Lisa S. VERIFIED CUSTOMER
Chris and all the staff I had interactions with were very friendly and helpful.
1/28/2024
Stefani S. VERIFIED CUSTOMER
I’ve been coming to Honda of Oakland service for years and this was the only time I’ve been unsatisfied. Every other time I come and pick my vehicle up, they will explain things to me, did anything come up during the inspection, how does tire tread look, etc. I didn’t get any explanation, was just directed to go to the cashier. Then when I look at the write up for future recommendations, I see over $3,000 in future recommendations - coolant hose, water pump, etc. I left Honda of oakland not feeling warm and fuzzies like I usually do, but thinking maybe I need to go somewhere else next time. To clarify, the Honda rep was very helpful at the beginning when I took my vehicle in, but it was the back end where I didn’t feel good about the experience.
1/28/2024
La Verne. VERIFIED CUSTOMER
My experience was great. Thanks
1/28/2024
Gaston G. VERIFIED CUSTOMER
Diem was nice and helpfull
1/28/2024
Emily W. VERIFIED CUSTOMER
Darius was great! Friendly and efficient service. He answered all my questions and ensured I had the correct information. Would recommend him !
1/27/2024
Tamara B. VERIFIED CUSTOMER
Darius was awesome! Very thorough and kind. He answered all of my questions and gave me feedback on each of my concerns.
I look forward to hearing from Honda on the software update to my entertainment/navigation system that frequently blacks out and has to be rebooted. Thank you for excellent service.
1/27/2024
Beverly T. VERIFIED CUSTOMER
Outstanding service!!!
Tommy Jung went above and beyond to get my car serviced before closing.
1/27/2024
Silvia R. VERIFIED CUSTOMER
Thank you, you all were attentive to my concerns and the car's needs. Thanks again.
1/27/2024
Nancy G. VERIFIED CUSTOMER
Appreciated letting me leave car one extra night and appreciated the shuttle service
1/27/2024
Rita S. VERIFIED CUSTOMER
Chris was great. Thanks
1/26/2024
Rachel L. VERIFIED CUSTOMER
After coming in multiple times for the same problem, Diem took the time to listen to us, fully diagnose the problem, fix it completely and communicate it all to me. After several frustrating experiences with other advisors, he was a breath of fresh air.
1/26/2024
Raul M. VERIFIED CUSTOMER
I was scam by the honda in Oakland, they lie to me ,saying that the sensor could not be replaced with out replacing the whole part,I request the old part and I discovered that it's possible to todo it just the sensor,I got charge so much money for something that it was so easy todo,literally 1 screw, the technician it's not trusted person,cannot be doing this to people like me struggling in life for better living, and meet honda staff to kill us,I call twice yesterday and the manager didn't took my call 2 time.
1/26/2024
Cathy H. VERIFIED CUSTOMER
Excellent service
1/26/2024
Panos L. VERIFIED CUSTOMER
Tommy was a real pro. He was Johnny on the spot, very attentive and relaxed in his approach. It was because of his attitude that I decided to get my car checked out.
1/26/2024
Priscilla W. VERIFIED CUSTOMER
Chris was friendly & informative.
1/26/2024
Ayanna Z. VERIFIED CUSTOMER
My advisor Erin Tarrosa at the Honda of Oakland service center provided me with excellent customer service. She was very professional and accommodating. She also provided me with informative recommendations on how to properly maintain my vehicles I’ve purchased off your lot. Thank you Erin!
1/26/2024
Chloe S. VERIFIED CUSTOMER
Diem and the whole team at Honda of Oakland were excellent! I am very satisfied with my experience, the service of my car and I will plan to return when needed.
1/25/2024
Ruth L. VERIFIED CUSTOMER
Mr Nguyen was very helpful and professional during my service today. It took longer than expected, but I am grateful for the rigor of your check ups, as well as the service I received.