Diem was awesome as he answered all my questions, gave me valuable information about my vehicle, and was friendly. Great customer service!
2/7/2024
Kathryn B. VERIFIED CUSTOMER
Hoping to use Honda of Oakland for repair. Details being worked out…
2/7/2024
Jonathan W. VERIFIED CUSTOMER
Mixup with bill at end almost cost me extra $100 and took 20 minutes to resolve
2/7/2024
Sylvie B. VERIFIED CUSTOMER
Carlos was super awesome and super informative.
2/7/2024
Ballardo W. VERIFIED CUSTOMER
Great work! Very well customer service!
2/7/2024
Sandra C. VERIFIED CUSTOMER
Very timely and efficient
2/7/2024
Edward W. VERIFIED CUSTOMER
I was picked up 90 minutes after my scheduled time. Barely made it before closing.
2/7/2024
Yuling Z. VERIFIED CUSTOMER
Good
2/7/2024
Rondie W. VERIFIED CUSTOMER
Carlos was excellent. He was very friendly and warm.
2/7/2024
Gustav C. VERIFIED CUSTOMER
Chris was nice/helpful as was the driver who gave me a ride to and from my house. The problem is that the dealership repair department didn’t have the recalled part they called me in for. Very confused about this since I was told to come him to have a part replaced if was faulty, and when they found that part faulty, they didn’t have it in stock. So now I have to come back in to have it replaced?? My time is valuable and now I have to take more time off work to come back? This is just bad business all around. Extremely dissatisfied.
2/7/2024
James L. VERIFIED CUSTOMER
I haven’t had the best experiences at Honda of Oakland Service Department, but Hong was able to answer my questions and try to address the issue at hand despite me being unsettled by the whole situation. He did a great job in his role. My car issue wasn’t resolved, but will be in the future once the requirements are met in order to perform diagnostics and take care of the covered extended warranty repair.
2/5/2024
Earl B. VERIFIED CUSTOMER
Thank you
2/5/2024
Edward W. VERIFIED CUSTOMER
I called six times and texted three times to try to find out the diagnosis for my car but did not get a call until 4 p.m. The service department lady threatened to send me to voice mail after I complained about only getting voice mail and wanting to talk to a live person. One star service.
2/4/2024
Marguerite J. VERIFIED CUSTOMER
I was on crutches, and Hong made sure my car was brought literally right to me when I picked it up after the service so that I didn’t have to walk any further than necessary. His attention to that detail was greatly appreciated.
2/3/2024
Beverly G. VERIFIED CUSTOMER
Great customer service
2/3/2024
Abel G. VERIFIED CUSTOMER
Erin was very professional about her work! And respectful very respectful!