Honda of Oakland Auto Repair Service

I set up an appt 3 days prior online. I called the morning of to ask if I could bring the car in early. They did not have record of my scheduled appt. I brought the car in around 12:15 when the appt was supposed to be 1pm. I was checked in right away with a whole host of things needing to be done at the tune a of $1100. I asked that we take things off the list, which we did to get my walk out price to $602. I would have appreciated a call before even bringing in the car to say we were looking at a 50K service when all I was expecting was an oil change and response to a B123 service I waited for a shuttle but called a Lyft after 20 min of waiting-no update on when the shuttle may arrive which I later learned they were on lunch break until 12:30. I did use the shuttle to return to pick up my car. They wanted to pick me up before the shuttle service ended at 4. I ready at 3:45 but was picked up at 4. The driver said he wasn’t off until 5. I sat in customer service for another 50 min before my car was ready while three workers (drivers and other) were racing their electronic car in the waiting room. I left a mtg early to accommodate the ending shuttle pickup and to avoid $17 in Lyft fees, but ended up waiting when I could have been picked up a little later. The whole process seemed chaotic. Communication is low, smiles present, but adequate service with attention to time management is low.

Darius was excellent. He listened to my concern, efficiently communicated with me and effectively addressed the issue. I left happy, best experience at this location yet!

Victor was one of the best employees to ever help me out coming from Honda, had great customer serviced and helped me out through the whole time I was there and left. Answered every question I had to the best of his ability and I was well satisfied. Give that man a raise! :)

I was extremely impressed with the knowledge, professionalism and service that Victor provided.

Darius was just the perfect service person. Kind, efficient, knowledgeable. Very pleased with my Honda Service Person today.

Great work!

Really appreciate Chris fitting me in without making an appointment for maintenance - my appointment origunally was to get my car's EPS gearbox inspected, but when I asked Chris if they could also help me with a motor oil change, he said yes and even offered the full 15 000 maintenance which was a little overdue. Thanks again, Chris! 5 star service!

Great professional and speedy service.

Tommy was fantastic- kept us informed-!very diligent!!

Victor was awesome, very friendly and ensured I was satisfied with the service provided

I was completely impressed with Erin’s professionalism and customer service. She got right in and processed in a timely matter . She gave me a good accurate time on when the vehicle was going to be finished. And also provided Courtesy ride home. Thank you Erin !!

Victor is a great worker. He has great people skills

Chris Abernathy was really helpful and explained an issue about my tires very well. Thank you.

Had a great time today! Victor was very kind and my service was speedy. Thank you!

I am always completely satisfied with my service experience with Victor Martinez. He always provides 110% quality customer service.

My experience with Hong was great!

Overall GREAT! Only complaint was I asked to be picked up by shuttle and they never contacted me. Everything else was perfect.

Tommy Jung was exceptional in helping me with my service today. He was clear, concise, and took time looking at the past history to make sure all of the my service items were up to date. He also gave me a clear path of other items needed. I am not happy with the new ownership. I am not happy with the credit card fees, inflated prices, and lack of staff the new regime has implemented. I have been a customer for over 18 years but might take my business elsewhere.

A customer since 2000.

Great experience with Carlos. He did a great job of explaining everything that was done to my car to me.