I really enjoyed my experience as a result of working with Diem. He explained everything with clarity and went above and beyond to ensure I had a good experience. My car was complete in no time!
3/29/2024
Ketema G. VERIFIED CUSTOMER
I have been coming to this Honda service shop for the past 12 years and I have never been unhappy with the service I received today. Even though I moved from Oakland 7 years ago I have been coming to this shop because of the great customer service I have been getting. I don’t know, if it was the Honda coupon I brought or the unnecessary service I declined, the customer service agent didn’t gave me a courtesy call stating my car has been ready for hours. I have gotten a better customer service when the place was busier than today, but it is all good!
3/29/2024
Alfonso C. VERIFIED CUSTOMER
I was very satisfied with the service and kindness that I received. Dien Nguyen was always kind and offered me all the help I needed.
3/29/2024
Anthony S. VERIFIED CUSTOMER
Tommy was great!
3/29/2024
Jason L. VERIFIED CUSTOMER
Chris went above and beyond to ensure my car was up to date with services and communicated any important repairs needed on my car. As a customer for the past 5 years, I always trust my car with Honda Oakland.
3/29/2024
Timothy D. VERIFIED CUSTOMER
Excellent service
3/28/2024
Jodi Z. VERIFIED CUSTOMER
I’ve been a loyal Honda customer since 2012 bringing my car in for service. I would have liked to have more transparency with my services. Once this service is done I would have spent around $7k. Please take that into consideration as we think about trade in value. Thanks!
3/28/2024
J M. VERIFIED CUSTOMER
Carlos was very communicative and willing to work within my budget
3/28/2024
Konstantine K. VERIFIED CUSTOMER
I wish I had been given a rental car while my car was in shop for several days and I wish that the cashier knew how to process the debit card payment
3/27/2024
Tonya M. VERIFIED CUSTOMER
Thank you Honda.
3/27/2024
William C. VERIFIED CUSTOMER
Victor gave great customer service and gave updates along the ways to keep me inform of what’s going on with my car and updated etas with each contact
3/27/2024
Eardley S. VERIFIED CUSTOMER
Thanks gor the great service and support
3/27/2024
Izaak R. VERIFIED CUSTOMER
Everything Darius did was excellent and at the standard I expect when coming to a Honda dealership. He offered me transparent advice, explained difference between maint services vs necessary services and directly addressed the primary concern I had for bringing in my car for a service. Unfortunately whoever was in the cashiers office was visibly annoyed by my delayed end of day payment. I don’t blame them for my lack of preparation but it did affect how I felt overall about the service I received. I incorrectly read the sign that says surcharge on credit card, as surcharge on any card so I detoured to get cash before returning to the service center for payment and pick up. My car was not ready till end of day so as I rushed to make accommodations for cash payment, I didn’t have a large window before closing which again is no one’s fault. But some patience or grace would have been appreciated. my service was over 1000 dollars and that qualified me for 15% off my service which is not insignificant. That is my only issue w the service overall, which I understand is not directly Darius’ responsibility or fault but I felt it needed to be shared.
3/27/2024
Ahmed H. VERIFIED CUSTOMER
Tommy was great and he provided me with all the recommendations and what I need in the future
3/26/2024
Sheila S. VERIFIED CUSTOMER
Darius was professional, respectful and responsible. His time frames were accurate and my car is in better condition. Thank you Darius and service team!
3/26/2024
Robyn W. VERIFIED CUSTOMER
Victor was absolutely amazing! In the past I have had negative experiences with Honda Oakland and was hesitant to return to have my car serviced, but Victor changed my mind! He was honest, attentive and quick! He took great care to answer all questions, explain exactly what I needed and provide whatever help he could! 5 stars, I will definitely be returning!
3/26/2024
Griselda O. VERIFIED CUSTOMER
Chris Abernathy has excellent customer service skills. He is very patient with me explaining the work that needed maintenance. I ask him to repeat the information and he was always very well mannered .He called me as soon my
car was ready. This is the second time he assisted me for maintenance in my 2022 civic Honda. I hope he stays there for a long time. He has all the qualities of an excellent employee. I hope his supervisor recognizes his hard work by giving Chris a salary increase
and promoting him when there is an opportunity.
3/26/2024
Casondra S. VERIFIED CUSTOMER
Efficient and friendly! I love my Oakland Honda team! :)
3/26/2024
Alice W. VERIFIED CUSTOMER
Victor was the best service representative I have ever had
Thank you Victor.