I come to Honda Oakland frequently enough to feel confident that your customer service reps will be courteous and helpful. A couple weeks ago Tommy was great- responsive and supportive. Darius is the first one who hit a sour point. He started out with a condescending tone and attitude. I requested that he change his tone. He caught himself and did so. However, when I was removing my key fob from the loop to hand it over, he said do you want me to do that? Wouldn’t want you to ruin your lady nails there. He may have been trying to be friendly after our tense start, but it was very awkward and sexist to say. He did rally and was polite after that. He might use a bit of sensitivity training on dealing with female clients.
7/19/2024
Sharon W. VERIFIED CUSTOMER
Awesome
7/19/2024
Thelda K. VERIFIED CUSTOMER
Love the great service and CLEAN facility.
7/19/2024
Dorothy H. VERIFIED CUSTOMER
Good job I appreciate your work
7/19/2024
Justine J. VERIFIED CUSTOMER
John Jeffries was absolutely amazing. Extremely communicative while service was being completed on my vehicle. I will recommend him to others for servicing their vehicles at Honda.
7/17/2024
Hoy T. VERIFIED CUSTOMER
Darius was super helpful and your team had my car ready quickly.
7/17/2024
Yonny R. VERIFIED CUSTOMER
Muy satisfecho con el servicio y más con la persona k me asistió Víctor un tremendo trato k me dio y me explicó con mucha seguridad y claridad todo un ???? para el en servicio ????????
7/17/2024
Sirichai B. VERIFIED CUSTOMER
Excellent service !
7/17/2024
Kingfish Construction. VERIFIED CUSTOMER
Victor was amazing. He was thorough in explaining my cars needs and went above and beyond. Great customer service.
7/17/2024
Kouichoy S. VERIFIED CUSTOMER
Great customer service!
7/16/2024
Sandra P. VERIFIED CUSTOMER
Mr. Jung’s service was professional, courteous, and outstanding!
7/15/2024
Melody H. VERIFIED CUSTOMER
Victor Martinez, has been Excellent, & with Excellent Service & Skilling for My Car!
I am Excellently Pleased!
7/15/2024
Chad N. VERIFIED CUSTOMER
Fast service, great customer support
7/15/2024
Paul B. VERIFIED CUSTOMER
Thanks to John and team for their help
7/15/2024
Francis E. VERIFIED CUSTOMER
Everything was fine, and John was very helpful.
7/14/2024
Mark Porter. VERIFIED CUSTOMER
Tommy was very courteous. Totally a professional.
7/14/2024
Naomi C. VERIFIED CUSTOMER
When I got i to my car and drove a bit the warning light for low pressure tires came on which was disappointing. The paper I received on my car evaluation didn’t say anything about the tire pressure
7/14/2024
Ahmed H. VERIFIED CUSTOMER
I appreciate Tommy very much
He was top class and professional and in top of his game
He promised and delivered
7/14/2024
Michael C. VERIFIED CUSTOMER
Taz was extremely professional and courteous. A pleasure to work with!
7/14/2024
Punit S. VERIFIED CUSTOMER
Victor was super helpful and explained everything to me with patience despite how busy things were. Would love to be helped by him again in the future!