nothing against your service managers, yet I was under the impression that the maintenance done to the car would be covered with the extra maintenance insurance I am paying for. I sure do hope my battery is covered.
7/31/2024
Lynda B. VERIFIED CUSTOMER
Tommy is a great service provider. I really value his input.
7/31/2024
Helmuth S. VERIFIED CUSTOMER
John Jeffries, was amazing! I normally feel a sense of apprehension and dread, when getting work on my car done, but John took that all away immediately. He was personable, kind, friendly, and super communicative during the entire process. He kept me abreast of my car status the entire day and explained everything to me thoroughly and clearly. I’ve truly never had a better experience getting work on my car done than I did working with John, and I would make sure to ask for him personally every time I go into Oakland Honda going forward. Super awesome guy, even better experience, give that man a raise!
7/31/2024
Nestor B. VERIFIED CUSTOMER
1 # The noise for which I took the car to the mechanic continues 2 # I am not a mechanic but just by seeing the serpentine belt is in bad condition I paid 220 dollars for them to see what was wrong with my car and they did not check that the serpentine belt is in bad condition 3 # They disconnected my dash cam 4 # They did not reset the oil light I took the car to the Honda dealer thinking that they have professional mechanics, but what happened leaves me with doubts I paid 1500 dollars and my car still has the same problem that I took it to the dealer for.
7/31/2024
Brian T. VERIFIED CUSTOMER
Knowledgeable and helpful…
7/30/2024
Sandra H. VERIFIED CUSTOMER
I’m very happy with my service experience.
7/30/2024
Ranulfo A. VERIFIED CUSTOMER
Thanks for the great treatment and servicing my BMW!
7/30/2024
Laura H. VERIFIED CUSTOMER
Darius was great 10 out of 10. Just wish we didnt need to bring car back same day for a related issue. Happy with result and car running well.
7/28/2024
Mallory K. VERIFIED CUSTOMER
Victor was incredibly polite and professional. He provided excellent customer service and made me feel well taken care of. Thanks, Victor!
7/28/2024
Alexander H. VERIFIED CUSTOMER
Diem and my driver were both excellent. 10/10
7/28/2024
Ana M. VERIFIED CUSTOMER
Darius is friendly and very communicative. I appreciate the status updates I received from him throughout the day!
7/28/2024
Roxanne B. VERIFIED CUSTOMER
I really appreciate it. The Diem helped me to understand the importance of updating the transmission fluid being a priority compared to other things that I needed to get done. I’m not knowledgeable about cars and I would not have understood that on my own and I have to prioritize my spending and my maintenance to extend the life of my car. Diem was also very pleasant and kind
7/28/2024
Erik K. VERIFIED CUSTOMER
I was pretty worried about my window when I came in. Darius explained everything to me clearly, helped me calm down, and pretty much saved my whole week. Really nice guy. An expert at his job.
7/27/2024
Nick S. VERIFIED CUSTOMER
John was awesome! First time going to Oakland Honda and definitely will be back! Was in and out of there in an hour and I felt the price was very competitive. Definitely a good experience!
7/27/2024
Operatoryenesul T. VERIFIED CUSTOMER
She was amazing, super communicative, knowledgeable, and very pleasant to work with.
7/27/2024
Madison O. VERIFIED CUSTOMER
John is exceptional! The customer service he provided was above and beyond.
7/27/2024
Benjamin Farley. VERIFIED CUSTOMER
I was very happy
7/26/2024
Andrea E. VERIFIED CUSTOMER
Service was excellent and timely! First time in a while that the employee in charge of communication: (1) communicated with me during the reference timeframe regarding the completion of my service; (2) did not insist that I pay for additional services driving the expected cost of maintenance up exponentially. Darius was trustworthy and polite! The cashiers were efficient and cordial!
7/26/2024
Tran L. VERIFIED CUSTOMER
John was very Helpful, very clear, honest. It made thing very easy and fast. Got me in and out very quick since it was my only transportation.