Everyone was courteous. My issue has to do with the confusing and contradictory emails I received from the service department about the status of the service completion. When I tried to call John to get an update and clarification the phone was constantly busy - from 1:30 to 4:30. It was incredibly frustrating. You have to do better making human contact a requirement for the service technicians or managers. I left several messages with a receptionist or service person.
8/14/2024
Susan G. VERIFIED CUSTOMER
One day after service, the tire pressure light came on again. We also just had a flat tire fixed, last week.
8/14/2024
Eve K. VERIFIED CUSTOMER
Tommy is always super friendly, professional, efficient, quick, and approachable. I really appreciate how he helped me this morning with a couple of relatively simple things when I brought my car into the service center. I'll be on the road tomorrow, confident that my aging car is ready for a drive a couple of hours away.
8/14/2024
Jessica W. VERIFIED CUSTOMER
Diem was great. He answered all of my confusing questions with a friendly attitude and took care of everything.
Thanks
8/14/2024
Fred G. VERIFIED CUSTOMER
The service staff very polite, attentive, and accommodating. Being there early (2nd in line) was smart. My oil change+the extra overview of the car took 1+1/4hrs. Waiting in the customer waiting area had very comfortable sitting,WIFI,coffee, tea, and pastries. Such a pleasant experience.
8/13/2024
Aimee Holland. VERIFIED CUSTOMER
John was friendly, professional, and responsive. Thank you, John! I also appreciated his recommendations. Happy to have my car serviced before a mini road trip.
8/13/2024
Charlotte D. VERIFIED CUSTOMER
Honda of Oakland has excellent customer service, that’s why I’ve been coming from S.F. CA. for the past approximately 20 years. and because of excellent service the intake personnel gives, they make it as pleasant as they can.
8/13/2024
Reginald B. VERIFIED CUSTOMER
Thanks
8/13/2024
Ocie H. VERIFIED CUSTOMER
Courteous and knowledgeable.
8/13/2024
Henry H. VERIFIED CUSTOMER
John was great. Explained everything and appreciate his honesty.
8/13/2024
David L. VERIFIED CUSTOMER
Great
8/12/2024
Elizabeth M. VERIFIED CUSTOMER
It took almost 2 1-2 hours to fix a flat? Next time I’ll just request the shuttle.
8/12/2024
Fitsum C. VERIFIED CUSTOMER
Thanks
8/12/2024
Jeffrey D. VERIFIED CUSTOMER
I know my truck wS dirty. I was hoping you would provide a free courtesy car wash. No car wash is not serious but it would have been appreciated.
8/11/2024
Denise P. VERIFIED CUSTOMER
John Jeffries was an excellent service writer. He made sure my service was performed to the highest degree. I enjoyed working with him.
8/11/2024
Asara T. VERIFIED CUSTOMER
Awesome
8/11/2024
Jessica D. VERIFIED CUSTOMER
John was great! Help determine what was necessary & communicated clearly through the process.
8/11/2024
Claude Y. VERIFIED CUSTOMER
Honda of Oakland is totally ???? AWESOME.Every Employee deserve
a substantial raise. I will recommend my friends and family to purchase their vehicles at Honda of Oakland.
8/11/2024
Gretchen T. VERIFIED CUSTOMER
Windshield washer fluid included w oil change. Just a little thing that was better than last time.
John was very helpful. Thank you.