Eric, helped me out even though I arrived on the incorrect day. Overall, I left pleased with the service.
6/23/2026
Paolo O. VERIFIED CUSTOMER
Richie at Southcoast TOYOTA was very professional with the service of my 2025 Toyota Tacoma.
6/23/2026
Dominic C. VERIFIED CUSTOMER
I am satisfied with the efficiency and reasonable waiting time during the service. Staff were courteous and professional, taken time to attend to customer's needs.
6/22/2026
Miles M. VERIFIED CUSTOMER
Firstly, the damage to the roof rail should habe been covered under warranty bu the service dept said it "probably" was caused by something I did, but never provided evidence that it was caused by something other than a faulty part. Toyota said they would pay for half the cost, the parts department quoted me the price to fix, and then when I picked it up, the cost was $400 more than the quote, then when I picked up the car the service department left their tools in my car. Terrible communication and terrible follow through on the work.
6/22/2026
Megan W. VERIFIED CUSTOMER
5 stars!
6/21/2026
Johnny H. VERIFIED CUSTOMER
Hello Stephanie was great, I had an issue with my 2026 Supra duck bill wing where the black foam/adhesion was coming out, one of their specialists was able to tuck it back in without removing the wing. I did notice another small problem when picking up the car where there was a small crack in the Toyota emblem but Stephanie said she would get back to me and look into ordering a new emblem. Overall great experience.
6/21/2026
Jeffrey A. VERIFIED CUSTOMER
Your service department is very far thorough and fast. We love our Highlander!
6/21/2026
Rommina Q. VERIFIED CUSTOMER
Ray was very friendly when taking in my car. He kept me updated on the status of my car while it was being serviced. He also happily took a coupon that was emailed to me for my oil change and tire rotation. Very professional and knowledgeable when speaking to me and the status of my car.
6/21/2026
Melina J. VERIFIED CUSTOMER
Ray is so helpful and informative!
6/20/2026
Judy P. VERIFIED CUSTOMER
Stephanie went above & beyond helping me navigating my old Segovias needs! She is a true example of dedicated employee explaining my service in a way I could understand, I’m a nurse but she made it plain and simple!
It also is very nice to she a young girl in a position that is male dominated
She is an asset to your company!!!!
6/19/2026
Mathieu G. VERIFIED CUSTOMER
Straightforward and swift
6/19/2026
Lilliam G. VERIFIED CUSTOMER
O moved out of Newport Beach but I prefer to drive from Seal Beach (12 miles) just because I trust I will receive great service from Ana Ochoa and the service team
Please keep up the good work
Thank you
6/19/2026
Michael M. VERIFIED CUSTOMER
I had an excellent experience working with Stephanie in Toyota Service. From the moment I arrived, she was friendly, professional, and genuinely focused on making sure I was taken care of. She kept me informed throughout the entire service process, answered all of my questions, and made everything easy and stress-free.
Stephanie’s attention to detail, communication, and commitment to customer satisfaction really stood out. It’s rare to find someone who goes above and beyond the way she does. Because of her exceptional service, I left feeling confident that my vehicle was in great hands.
Thank you, Stephanie, for providing such a positive experience. Toyota is fortunate to have someone as dedicated and customer-focused as you on the team. Highly recommend!
6/19/2026
Teresa G. VERIFIED CUSTOMER
To start your paperwork, constantly states that the customer said example no we elect on the vehicle that is not anything that I said the lady when I was checking out said she had no explanation, but that she would have the service manager. Call me when he got out of his meeting, he never called. I called Eric at 10:44 to ask a question about why my app states under the health of my vehicle that I need an oil change when supposedly I was there for my 10,000 mile and there should’ve been a tire rotation oil change so I don’t even know if that happened then I left a message for the service manager at around 1 o’clock, still have not received a message or a callback from Eric Aunt or the service manager. Also, your service people went talking to them are very dismissive and yes, the fact that no one called me back after one attempt with a human to attempts via a voicemail. It’s not a good experience plus, I don’t even know the oil change happen because it still says I need one on my health of my car in my application.
6/19/2026
Rommell N. VERIFIED CUSTOMER
Ray was excellent. Great rep for South Coast Toyota
6/19/2026
Kimberly Z. VERIFIED CUSTOMER
Great Serbians info.
6/19/2026
Kelly M. VERIFIED CUSTOMER
Thank you
6/19/2026
Mike E. VERIFIED CUSTOMER
Stephanie gives me hope for our world...
6/18/2026
Rick M. VERIFIED CUSTOMER
Ana was very helpful and she kept me updated through the entire process.
6/18/2026
Dustin H. VERIFIED CUSTOMER
Toyota said that both front lower control arms bushings were cracked and tried to charge me $2335. Toyota also said that the rack and pinion was leaking and tried to charge me $2660. I took the car directly to a family friend mechanic after who said they were fine. I will never bring my car to Toyota again, thank you for trying to **** me over. I will also make sure to tell everyone I know about this.