Richie continues to provide excellent customer service. Listens to concerns and provides insight. Definitely make it a point to reach him when I have to schedule service. Thanks Richie! I'd also like to add that Joaquin is always so helpful and patient when I need to book a ride on uber. These men are great employees of your company.
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(949)
5/21/2026
Nancy I. VERIFIED CUSTOMER
Anna is the best I love coming to Costa mesa because they are honest and have best team ever!
5/21/2026
Jonathan S. VERIFIED CUSTOMER
Stephanie was one of the nicest dealership reps I’ve met. Patient and helped with scheduling my appointments around my work schedule. Give raise please!
5/21/2026
Karen W. VERIFIED CUSTOMER
I asked if the maintenance could be done in an hour and he made it happen. I got to work on time.
5/21/2026
Shane O. VERIFIED CUSTOMER
Service was great. Didn’t spend that much time waiting. Guessing under 1 hour, and looking forward to purchasing a service package for my rav4 now since our original service package expired. Any coupons for that?
5/21/2026
Eleanora R. VERIFIED CUSTOMER
I am impressed with your dealership. I shall keep coming back. The 55 was moving just fine in the direction. I was going home at 12. So this will work.
5/21/2026
Martha M. VERIFIED CUSTOMER
Very kind
5/21/2026
Greg P. VERIFIED CUSTOMER
Ana was very friendly and knowledgeable. I was totally satisfied with the service I received.
5/21/2026
Christy Z. VERIFIED CUSTOMER
Eric was very nice and helpful. He kept me informed about all repairs. I also did not get the feeling that he was trying to sell me on unneeded repairs, which I truly appreciate.
5/20/2026
Lucy A. VERIFIED CUSTOMER
Eric was very informative and helpful in the care of my sienna.
Thank you Eric
5/20/2026
Jamie O. VERIFIED CUSTOMER
Amazing support! Raymond is great!
5/20/2026
Thomas &. VERIFIED CUSTOMER
Best
5/20/2026
Manuel V. VERIFIED CUSTOMER
Thanks Ray
5/19/2026
Kairat Z. VERIFIED CUSTOMER
Ana Ochoa handles her work with great professionalism. Everything was done on time and to a high standard. Thank you.
5/19/2026
Robert S. VERIFIED CUSTOMER
Ray, who waited on me was excellent
But Stephanie, who’s in charge of answering the phone for Service will never answer the phone
A year ago every time I would call someone would answer every time now no one ever answers ever!
I’ll be having my car serviced elsewhere from now on because of that
5/19/2026
Thomas &. VERIFIED CUSTOMER
????????
5/19/2026
Jeannine H. VERIFIED CUSTOMER
Ray provided outstanding service, clearly communicated services and expectations.
5/19/2026
James O. VERIFIED CUSTOMER
My experience was nothing short of complete fail
The battery which drives the vehicle is only charging up to 36%
the diagnostic solution suggested by your team was for me to purchase a new 12 volt battery which was no longer covered by the warranty (estimate 380 though Toyota)
I purchased a new 12 volt battery from AAA even though it tested as perfectly fine.total cost of 280.
This suggested solution solved nothing and now I’m back to square one at a loss of 280 dollars
Attempted to charge battery to 100% it’s only charging up to 36%
Absolute fail on Toyotas service dept suggested solution
5/17/2026
John D. VERIFIED CUSTOMER
The service itself was fine, even though I was told about 3 hours and went over 3. But whoever worked in it left dirty, greasy handprints and smudges in several places. I support the no wash policy to save water, but someone should have made sure you returned the car in proper condition. I washed it right before I got there, and I expected it to look the same when I got it back. Please do better next time, thanks.