I appreciate Ana, she takes the time to explain what the plan is for my car and then when finished explains what was done. Also explained new process implemented when car is ready and answered all my questions.
4/12/2024
Gar H. VERIFIED CUSTOMER
Very helpful with some tech questions, nice to get service updates and thankful for the car wash.
4/11/2024
Khue N. VERIFIED CUSTOMER
Service itself was great and had a great overall experience with John. The check-in and -out process was seamless. However, getting a shuttle back to pick-up my car was frustrating. This happened twice, including this visit. For this time, I called in and talked to a lady to request a shuttle back, gave her my info, and waited over half an hour. I called back a second time and also spoke to a lady (not sure if she’s the same person) to check on the status. She then put me on hold, saying she’ll check, and suddenly transferred me to my service advisor. That just put me in a sour mood yesterday. I would appreciate it if whoever took my info for the shuttle let me know beforehand that I’d need to wait and the rough wait time. Hopefully, next time I come in that won’t happen again.
4/10/2024
Young O. VERIFIED CUSTOMER
Good job!!!!
4/10/2024
Omar V. VERIFIED CUSTOMER
It's very difficult to get a hold of her. Also I was charged a diagnostic fee for fixing my breaks..was quoted agreed price but vehicle after break pads and rotters is still not fixed...now I'm quoted a price that is worth more than the vehicle to fix the problem..this is something that should have been quoted to me at the initial diagnostic so that I could make an informed decision on moving forward with any initial fixes to the vehicle specially when the symptoms the vehicle was showing were clearly stated to ana.
4/10/2024
Darren R. VERIFIED CUSTOMER
John was awesome! Friendly and professional.
4/10/2024
Barry A. VERIFIED CUSTOMER
Great job by Francisco and the entire service team!
I told them I was selling the 4Runner and already had a replacement vehicle they called over a member of the sales team to give me a purchase quote - that never happened and your sales team dropped the ball!
4/10/2024
Sandra J. VERIFIED CUSTOMER
Thank you
4/10/2024
Neil C. VERIFIED CUSTOMER
Ray did great!
4/9/2024
Joseph N. VERIFIED CUSTOMER
ok
4/9/2024
Marylene T. VERIFIED CUSTOMER
I’m satisfied with John service the only thing he forgot is to set the time of my Toyota RAV4 2024 thank you
4/9/2024
Gregory B. VERIFIED CUSTOMER
I'll always schedule with Anna. She's the best.
4/9/2024
Tracey H. VERIFIED CUSTOMER
John is always helpful and makes sure that my car is well taken care of. I really appreciate the quick and efficient service from everyone at South Coast Toyota.
4/9/2024
Carlos R. VERIFIED CUSTOMER
Shout out to John Nguyen for his professionalism and meeting all my Tundra's needs.
4/9/2024
Ann K. VERIFIED CUSTOMER
Everyone at South Coast Toyota is friendly,respectful, and courteous. I felt well cared for and got good service.
4/9/2024
Kellie B. VERIFIED CUSTOMER
I never have any issues with John Nguyen and helping me. Ray checked me in and then John finished up. The team at Toyota is always helpful.
The problem is me and I'm very sorry that sometimes I'm a handful but you always make me feel good coming in.