Stephanie went above and beyond to make sure I was taken care of. She stayed late and gave excellent customer service.
10/1/2025
Charlotte N. VERIFIED CUSTOMER
Our car was done at the time Stephanie quoted.
9/30/2025
Jessica C. VERIFIED CUSTOMER
Ana always provides the best service, very professional, and always super helpful. Very thankful for her!
9/30/2025
Martin B. VERIFIED CUSTOMER
Excelente thanks You!
9/30/2025
Jennifer C. VERIFIED CUSTOMER
I was not okay with The way he treated me since I got to my appointment. He asked if I had taken my vehicle to check on the recall and I mentioned to him that yes and also to do the oil change. However, I had two questions. He simply mentioned” I dont have time” . I let him know I was not aware of their time frames were not mentioned in the appointment confirmation . He went on to tell me that “he was barely able to to the oil change” and could not see anything. When my vehicle was done, he did not bother waiting for me to finish doing the payment. He left work and I was trying to figure out were to claim my vehicle. It took me three trips to the register to figure out how to get my car back. Two of those times they made me pay since the amount ray had given was not accurate.Overall, i just want to clarify that when my vehicle was under warranty for the first years I was never treated this way. South coast had always been my go to dealer because of their “customer service” being so attentive. I am truly disappointed with the experience that I had and it is really unfortunate that I will have to look for another dealer to service my vehicle at.
9/29/2025
Phil J. VERIFIED CUSTOMER
I have own a Toyota for 30 years. I appreciate the care and service Ana has provided. She is the best service representative I have had. I always trust her with bring my truck for service. She greets you with a smile and explains everything that has to be done. A big shoutout to Ana she is a star
9/28/2025
Raymond K. VERIFIED CUSTOMER
I asked the maintenance team to repair my tire right rear tire that keeps loosing air and is still under warranty when they rotated my tires and they only added air and my tire is still going flat. So now, I have to bring it back, AGAIN!!
9/28/2025
Dennis B. VERIFIED CUSTOMER
Stephanie did a good job to get my seat belt work done within the quoted time on a busy Saturday morning.
9/28/2025
Deborah A. VERIFIED CUSTOMER
Frank is professional in dealing the paperwork.
9/28/2025
Christopher S. VERIFIED CUSTOMER
You should be more open about your Uber ride home. I was told I could get an Uber ride home. I found out later that I'm only issued a $15.00 voucher and my ride cost me over $20.00 extra. If I had known this ahead of time I would have arranged a ride home.
9/28/2025
Kanpei I. VERIFIED CUSTOMER
Ana was great!
9/28/2025
Juan C. VERIFIED CUSTOMER
None
9/28/2025
Yumiko M. VERIFIED CUSTOMER
Excellent service. Thank you!
9/28/2025
Perla D. VERIFIED CUSTOMER
La atención de Ana Ochoa es muy buena gracias Ana por tus atenciones El servicio es muy bueno gracias !!
9/27/2025
John K. VERIFIED CUSTOMER
Service was excellent
9/27/2025
Jose N. VERIFIED CUSTOMER
Very Good
9/27/2025
Kishon A. VERIFIED CUSTOMER
Raymond was very helpful he made the process very easy and convenient.
9/27/2025
Belinda C. VERIFIED CUSTOMER
Me gusto mucho la personalidad de la persona que me atendió muy amable y más porque habla español
9/27/2025
Daniel M. VERIFIED CUSTOMER
Went in for two recalls that I’ve had for sometime and the tech told me they can’t perform them. This really makes me unsatisfied with the way Toyota handles service and recalls and is extremely disappointing.
Please get it together!!!