I bought my car two weeks ago. The check engine light came on due to a faulty canister. After a week in the shop, the car returned dirty from being outdoors. I would have appreciated a clean car upon return since I bought it from a Toyota dealership.
10/7/2025
Cameron C. VERIFIED CUSTOMER
Everything went smoothly & quickly
10/7/2025
Stacy W. VERIFIED CUSTOMER
Thank you. Stephanie provided great customer service. Friendly. Good communication
10/7/2025
Sothany L. VERIFIED CUSTOMER
He did a good job ????
10/7/2025
Astrid R. VERIFIED CUSTOMER
Very good customer service.
10/7/2025
Doug T. VERIFIED CUSTOMER
Your system is set up for the call center just to get people and whether you can service their needs or not
Then when I was in there and gave me a price
You guys know these cars she knows these cars you guys gave me half the price to try to get me to leave the car there
Then, once you thought I have the car, they are being towed and you thought you just screw me and go for a double the Bill scenario
You guys should be completely ashamed that your tax decree your customers
I would never go there again and I will never refer anyone to you again and I’ll start giving you some really bad review
I bought my car from david Wilson in Huntington Beach and they were the worst incompetent people I’ve ever met in my life
Not buying any more Toyota’s and not coming to any David Wilson locations ever again
10/7/2025
Michelle W. VERIFIED CUSTOMER
Stephanie was amazing! She made the process incredibly smooth and easy and was very helpful and communicative about the issues with our car and also the additional recommendations. Thank you Stephanie for all your help!
10/6/2025
Samuel C. VERIFIED CUSTOMER
Raymond Carrera is the man. He deserves a raise based off the way he handles his business. An exceptional leader and role model at Toyota
10/5/2025
Brittany L. VERIFIED CUSTOMER
Excellent service, very nice, patience, and very helpful. Thank you kindly for all your help Richer.
10/5/2025
Tom S. VERIFIED CUSTOMER
This is my 2nd encounter with Stephanie and the rest the crew, always professional and courteous. Stephanie gave me updates as they were available to her. Communication is the key to her success. Bravo
I’ll be back
10/5/2025
Hamish S. VERIFIED CUSTOMER
Service advisor gave me good advice and completed the service on time
10/5/2025
David P. VERIFIED CUSTOMER
Ana in service is an amazin person always has our car done and communicates well
10/5/2025
Brenden N. VERIFIED CUSTOMER
Frank is not an honest person. I have a voucher for an oil change of $39.00 for my Venza 2011. I gave him that voucher, but he made up a story of regular and synthetic oil for additional cost. Ultimately, he didn't apply the voucher and charged me the regular oil change service of $71.00. The paperwork that the cashier held didn't have the voucher attached. I asked him why, and he responded that the cost. Fortunately, his supervisor agreed with and helped to adjust the final price to less than $71.99
If the dealer company issues vouchers to its customers, the company should train the employees to happily honor the discount and not treat the customers using the voucher as a lower class, disrespectfully.
10/5/2025
Yukio N. VERIFIED CUSTOMER
I came in with your post card coupon for a 58.88 full synthetic oil change plus Miri-point inspection. The Service Advisor and Manager both pointed to the fine print that said Supras, and 0W-16, and 0W-20 was $20 more. They eventually honored the price because I was going to leave to another shop. I feel your tactics are a typical “bait and switch” and lacking in integrity. All of your vehicles, Corollas, Camrys, Avalons, RAV4, Highlanders, Sequoias, Tacomas and Tundras all take either 0W-16 or 0W-20 synthetic oil. I am going to post this information and a 1-star review on all of the social media sites I can because this kind of treatment is awful.
10/5/2025
Carol B. VERIFIED CUSTOMER
Ana always handles everything with professionalism regarding my vehicle. Tries to keep me advised of any changes that I need to be aware of. We have a very good relationship and have had for several years. I admire her greatly. I think she’s one of your top service people. Others could learn from her. I have a very high regard for pretty much everyone at South Coast Toyota.
10/5/2025
Linda B. VERIFIED CUSTOMER
Ana Ochoa (I think is her last name) is a great employee is a fabulous employee who always looks out for me. My Prius and I are both getting up there in years. Ty to everyone there.
Linda B
10/5/2025
Jasmine G. VERIFIED CUSTOMER
Stephanie Santiago was a pleasure to work with. She made the process so easy and painless. She had open communication the entire time and was so friendly. I came in to get some items worked on and she checked with my warranty company to make sure everything was covered. She even offered me a complimentary vehicle to use while the team waited on parts to be shipped before they can work on the car. She treated me like family. Something I was not expecting from a dealership service team. I will be recommending everyone I know to come to South Coast Toyota and to ask for Stephanie. If and when I need work done on my Toyota Prius I will be coming here. This was the best experience I've ever had when getting my car worked on. 10/10 would recommend!
10/4/2025
Robert G. VERIFIED CUSTOMER
You guys did such an amazing job ???? very quick and professional. Thank you Ana Ochoa for all your help and for the free Uber service ???? and thank you Toyota for helping us get this recall done with our vehicle.
10/4/2025
Vira Y. VERIFIED CUSTOMER
I am very pleased with the service, all the staff were very polite and responsive, my English is not perfect, but they were patient and I am very grateful to them