The vehicle drop off and pick up experience was excellent. A service advisor came to me promptly reviewed the maintenance history of my Toyota Tundra and made recommendations and provide an estimate promptly. The communication and expectations were a match. Upon pick up the invoice payment process and vehicle retrieval with an orange pick up ticket worked flawlessly. I was impressed with these processes. As a lean six sigma trained professional I could appreciate Toyota University’s Kaizen quality processes at work.
10/17/2025
Harry &. VERIFIED CUSTOMER
Ray was wonderful, very clear in his explanations, and he has a very positive vibe! Excellent service!
10/17/2025
Victoria R. VERIFIED CUSTOMER
The service advisor Ana Ochoa did not inform me that there were other repairs they would recommend and for the amount of time they had my truck they could have repaired everything else. So your company lost money.
10/17/2025
Long N. VERIFIED CUSTOMER
Best rep ever
10/17/2025
Sara P. VERIFIED CUSTOMER
great customer service!
10/17/2025
Luis H. VERIFIED CUSTOMER
I have many years going to south coast toyota and ever sense I've met Ana Ochoa she has Been very helpful and nice.
10/17/2025
Farhad F. VERIFIED CUSTOMER
Ray was very knowledgeable, curtious and friendly. I am 100% satisfied with ray.
10/17/2025
Dan G. VERIFIED CUSTOMER
Ana is the BEST!
10/17/2025
Ryan C. VERIFIED CUSTOMER
Ray was great. Appreciated his knowledge and communication!
10/16/2025
Christine G. VERIFIED CUSTOMER
I brought my car in for a routine maintenance which would have taken 90 minutes, however, it was recommended for the hydraulic brake fluid to be replaced. Estimated wait time was three hours. I agreed to the service and I said I would wait for the vehicle. At 11:30, service person casually tells me it will be ready at 1:30. I expressed my dissatisfaction. Service person told me I could take an Uber. My reply was why would I do that to turn around and come back. Had he told me at 9:00 am when I brought the car in I would have. Car was ready at 12:20. I take umbrage at being taken advantage because I am viewed as an old woman who will not be heard. Perhaps someone will listen in Plano
10/16/2025
Lenny T. VERIFIED CUSTOMER
Ana was very informative throughout the whole process / Service
job well done
10/16/2025
Katie K. VERIFIED CUSTOMER
Stephanie was fantastic. She kept us informed on everything that was going on and was very helpful. I really appreciate all her hard work.
10/16/2025
Zack M. VERIFIED CUSTOMER
Stephanie was wonderful
10/16/2025
David C. VERIFIED CUSTOMER
Raymond has done an amazing job once again. He has been very professional and on top of it when it comes to what is going on with my service. He always goes the extra mile to answer any questions and makes sure that I understand as well. Very pleased with his work ethic and standards in the service industry.
10/16/2025
Michael C. VERIFIED CUSTOMER
This the third time I have been asked / bother about a trade appraisal offer. Enough already.
10/16/2025
Neda S. VERIFIED CUSTOMER
He was great and went above and beyond really grateful to him
10/16/2025
Rebecca L. VERIFIED CUSTOMER
John was very professional and polite.
10/15/2025
Essie C. VERIFIED CUSTOMER
Everything went ok
10/15/2025
Roxanne H. VERIFIED CUSTOMER
Although the representative was very professional in her approachwith me, was skilled, and effective, she wore an amount of cologne/perfume that was readily smelled by anyone near. As I have an allergy to cologne, I immediately began to sneeze and began to get a headache; I had to remove myself from her office, resulting in my having to stand outside in the cold and rainy wind, while waiting to sign paperwork. It was quite uncomfortable and I told her I had to go into the lounge as I was so cold. She was supportive and helpful; however, it would be greatly appreciated if your employees could refrain from wearing large amounts of cologne that can readily be smelled by anyone near. I am not the only person with sensitivity to cologne and, as well, smelling that way in the workplace does not present as professional.
I have always gotten good service at SC Toyota and want to continue to have my car serviced with you. Thank you! Roxanne H