I go all the time to the Service Dept at South Coast Toyota Stephanie is a very good employee always takes care of me and my friends. I had recommended her to a few other guys that I work with and they are very happy with her service.
9/18/2025
Frank I. VERIFIED CUSTOMER
Frank was helpful and supportive
9/18/2025
Kellie J. VERIFIED CUSTOMER
I brought my car in for routine service 4 weeks ago, at that point I brought up the fact that my window wasn’t rolling up all the way, frank said he ordered a part for my car and it should be here by Tuesday. 2 weeks go by with no correspondence from Frank. I called several times and not one other person could see any part that was ordered. I finally get in touch with frank and he says the part is on back order and will be there the next day. I ask him to call me when it comes in and he never does. A week later I call and he says it’ll be there that same day. I ask him to call me when it comes in and he never did. The next day I call and he says it got here that morning. I bring my car in for service and again no one can see anywhere on my account where a part was ordered. Only frank seems to know about the part. Overall, very disorganized and poor communication.
9/18/2025
David M. VERIFIED CUSTOMER
Richer Misa was helpful, communicative and a very nice guy. I will make him my main point of contact for service. Cheers.
9/18/2025
Gerald E. VERIFIED CUSTOMER
The service was quick
9/18/2025
John N. VERIFIED CUSTOMER
My RAV4 isn’t due for 2000mi. You took care of my empty windshield washer tank. THANK YOU! See you on 2000mi. THANK YOU!
9/18/2025
Keith D. VERIFIED CUSTOMER
Richard was great. He is the reason I will come back. I purchased my Toyota Prius from HB Toyota. Been servicing my car there every time since 2021. I got sick of the poor service so I decided to try South Coast Toyota. Service was great until I had to goto the cashier. I spoke to Richard on the phone. I was told my car was ready and to see the cashier. They didn’t have my paper work. The cashier couldn’t figure out what was going on. Richard was on lunch. Finally someone closed out my paper work. The bill was higher than Richard and I agreed upon. Another woman from the back office had to come out to help. The hard copy had the amount Richard and I agreed on. The woman who came out said they would honor the lower price. Like they were doing me a favor and it wasn’t in writing. It was a 20 minute mess. I’m sure if Richard was there it would have been easier. I will give South Coast Toyota a second shot. Hopefully next time is better. Next year I’d like to purchase a truck.
9/18/2025
Jerry M. VERIFIED CUSTOMER
I have a good relationship with Richie. He is always honest with me and I trust his suggestions.
9/17/2025
Scott C. VERIFIED CUSTOMER
The service representative sent me an email when my car was ready, instead of calling me. I sat in the lobby for almost an hour before I saw that email. Why would he send an email when he had confirmed my phone number when I dropped off the car? He also confirmed beforehand that my oil would be changed, but then I found out afterward that my oil would not be changed until 10,000 miles. Had I known I would spend two and half hours (including drive time) to more or less get my tires rotated, I would have saved myself the trip. I had a lot to do today. Sorry to be a complainer, but I don't like wasting time for no reason.
9/17/2025
Matthew E. VERIFIED CUSTOMER
fast and efficient...
9/17/2025
John A. VERIFIED CUSTOMER
Anna as well as Everett in parts are seriously the best. Couldn’t ask for better people, you are truly a lucky business to have them both. Anna especially has kept us coming back to this dealership for all our needs for well over 10 years now. Best in class every time.
9/17/2025
Vered R. VERIFIED CUSTOMER
Frank was super nice and kind. I appreciate when people like him coming across my life.
9/17/2025
Moira D. VERIFIED CUSTOMER
Richer and the staff were so helpful and accommodating. They took care of the issue quickly and I felt completely taken care of.
9/17/2025
Warren H. VERIFIED CUSTOMER
Thank you Ray and team.
Sincerely,
Warren H
9/17/2025
Maria M. VERIFIED CUSTOMER
God bless you all time
9/17/2025
Barbara K. VERIFIED CUSTOMER
Knowledgeable, thoughtful, answered the questions I had promptly & thoroughly. She really gets what customer service is all about!!
9/17/2025
Terry N. VERIFIED CUSTOMER
Anna was very helpful and knowledgeable.
9/16/2025
Timothy B. VERIFIED CUSTOMER
I was very impressed with the customer service provided today. The young man that assisted me was very professional, led with smile and was conversational. It made my visit pleasant. The service was pretty prompt and they got me out of there before I realized that they were done..