I hope you realize what a great employee Ashton is. He was so nice and friendly from the very first moment I met him. I have had a very bad experience with an employee( I don’t think he is employeed here any longer) so I am always nervous when I first arrive until I see who is working. I am so glad I have this opportunity to brag on this young man. I would be happy to have him take care of my 4 runner every 5,000 miles ???? I think you value your employees, if not please start.
1/11/2026
James H. VERIFIED CUSTOMER
I am appreciative of Toyota working with me on helping cover the labor cost for a radiator replaced one and a half years previously. The aftermarket OEM spec part failed. In the process of replacing the radiator, the dealership was informed that the thermostat started malfunctioning after the radiator failed. Initially, I was told that it would cost $200 to replace the thermostat. Knowing that I could replace it myself for less than $50, I opted not to get it changed by Toyota. The service manager did go ahead and replace the thermostat at no cost. Thank you so much!
1/10/2026
Evelyn D. VERIFIED CUSTOMER
Except for the price, it was 25-30$ higher than other Toyota dealerships
1/10/2026
Brian M. VERIFIED CUSTOMER
Very professional. Good service.
1/10/2026
Karen G. VERIFIED CUSTOMER
Ashton was very professional. He made our needs in caring for our vehicle seem his number one concern. After going on our vehicle future needs he helped us get an idea of what that would cost. The best encounter with service we have ever had in the 20 years we have been coming to your dealership. We have always been very satisfied with service-that is why we drive 100 miles to come there. Ashton was just a step above. You have an unique special employee with Ashton.
1/10/2026
Craig W. VERIFIED CUSTOMER
Excellent service!!
1/10/2026
Mason F. VERIFIED CUSTOMER
Scheduled an oil change, I do not know how I could have made it more clearer. That was the purpose for the entire service. I just had a few warranties that needed done on top of that. Did not get the oil changed because they didn’t know that I wanted an oil change?
1/10/2026
Beverly M. VERIFIED CUSTOMER
The problem was solved and I was treated respectfully. Thank you.
1/9/2026
Judy S. VERIFIED CUSTOMER
Lilly always gives excellent service
1/9/2026
Billie H. VERIFIED CUSTOMER
Good service.
1/8/2026
Melissa B. VERIFIED CUSTOMER
Thank you for your service!
1/8/2026
Rosalind Y. VERIFIED CUSTOMER
Have been using Toyota South Service Department since 2003 and have total confidence in the care of all my Toyota automobiles. The staff are friendly knowledgeable and seem to take interest in my service needs.
1/7/2026
Connie G. VERIFIED CUSTOMER
You all always do a great job!!!!! Thank you for being such a caring crew.❤️❤️❤️❤️
1/7/2026
Steve L. VERIFIED CUSTOMER
Excellent service as always!
1/7/2026
Carol H. VERIFIED CUSTOMER
Service was great. Wait time wasn’t long. I was kept informed about my vehicle the whole time.
1/7/2026
Regina S. VERIFIED CUSTOMER
I was greeted by the staff member when I pulled my vehicle in the bay. However when I went inside to the service desks all 5 employers had their head down & eyes on their computer as I stood waiting. No one was engaged with a customer & no one greeted me or said we will be with you in a moment for several minutes. Finally the staff member allowed that she could help me. I told her I had an appointment at 11:30. There seemed to be some hesitation & I asked if anything was a problem. She replied that I had marked drop off instead of wait. I have always waited & was not prepared to drop off. I live in Winchester. I went to waiting area & waited for 1 hour & 45minutesThe service should have taken no more than 45minutes. I went to service desks & inquired about the progress of the service. I was told they were just pulling my car in to
start servicing my vehicles. This is total unacceptable-I asked for my car to be returned to me immediately. I am very angry about the terrible customer service!
1/6/2026
Whitney C. VERIFIED CUSTOMER
Ashton is a true gentleman. Very professional & helpful. He’s a great asset to the Richmond team! I look forward to working with him again. — Whitney C
1/5/2026
John M. VERIFIED CUSTOMER
Excellent as usual
1/5/2026
Mercedes R. VERIFIED CUSTOMER
Everyone we talked to was very friendly and it was very quick and professional service. we are highly satisfied
1/5/2026
Carolyn B. VERIFIED CUSTOMER
Trevor was great. He answered all of my stupid questions I had about dome symbols showing up that I had not seen before. He was very polite and patient.