Lillie Webb is incredible. Smart, efficient, pleasant....would not trust my car to anyone else.
1/4/2026
Timothy T. VERIFIED CUSTOMER
As always, Dalton was a complete professional and did a great job.
1/3/2026
Mark G. VERIFIED CUSTOMER
As usual, Lillie goes above and beyond to take care of us and our vehicle. We never have to worry about our vehicle or give it a second thought when we leave it with her. She makes it so easy to have anything done because she cares. It’s not just her job she takes it personal that you are taken care of. She truly cares!
1/3/2026
Deniece W. VERIFIED CUSTOMER
Dalton was great! He was very professional and very knowledgeable! He made we aware of everything my vehicle would need as far as upcoming maintenance care as well as the cost and ways available to me in managing it. Dalton went over everything I needed to know and made sure to fully answer any questions I had. He was amazing and a wonderful representation of your staff! Kudos to Dalton for doing a fantastic job!
1/3/2026
Mary P. VERIFIED CUSTOMER
Cost of replacing a car key was much higher than l was first fire old it would be
1/1/2026
Kelly H. VERIFIED CUSTOMER
When I called to book my oil change appt.I was told it would be $75. When I got the bill it was $107. I explained what I was told but the service tech didn't seem to care and nothing was offered to resolve the situation.
I will take my business elsewhere in the future
1/1/2026
Dalton K. VERIFIED CUSTOMER
Dalton K
1/1/2026
Rhonda M. VERIFIED CUSTOMER
Great service!
1/1/2026
Nancy A. VERIFIED CUSTOMER
Friendly and efficient personnel
1/1/2026
James A. VERIFIED CUSTOMER
Lillie is the best !!! Thanks for all your help
12/31/2025
John G. VERIFIED CUSTOMER
My service went great as usual. Charlotte makes the whole process smooth and stress free.
12/31/2025
Sandra C. VERIFIED CUSTOMER
Charlie came to Lexington and picked up my car. Left me his and retuned mine in 3 hours. I was updated by text on the whole process. Very satisfied. Highly recommend Toyota South.
12/30/2025
Lorraine C. VERIFIED CUSTOMER
Really appreciate her thx. Very nice like her
12/30/2025
Maeondus G. VERIFIED CUSTOMER
The staff was great and the waiting area was accommodating since I had some work to do on my laptop. My only complaint is that when it was time for me to get in my car, it was parked outside, far from the building and with the windchill it was probably 20 degrees! Why even have the drive-in feature if you can't drive back out from the comfort of the building? If it was raining would I be expected to walk outside to retrieve my vehicle? You need to add a third drive-thru exit lane for ready vehicles! I will definitely reconsider coming back to this dealership for service especially in cold weather.
12/30/2025
Robert C. VERIFIED CUSTOMER
Once more…I’m delighted!
12/30/2025
John I. VERIFIED CUSTOMER
Lillie is the best. She takes care of all our service needs and manages it well. She helps with clear understanding and communication. She has great knowledge of her job and always helpful.
12/30/2025
Mark S. VERIFIED CUSTOMER
I was travelling from Madison, Wi, to Richmond, KY, and along the way had an accident inn Bloomington, IL, that damaged my from wheel assembly. I was able to drive it to Richmond, where I used to live, and took it to Toyota South on a Tuesday. Charlotte Swords, the assistant service manager, and Joe Plowman, the service technician were great. They knew I needed to have the car repaired as soon as possible and put a rush order on the parts and the repair, and the car was ready to go early on Thursday. Toyota South gave me a free loaner car to use in the interim. You can't ask for better service than that. I highly recommend their service center, it is first-rate!
12/29/2025
Ben M. VERIFIED CUSTOMER
Excellent service, very professional people. And great cookies!
12/29/2025
Carrie S. VERIFIED CUSTOMER
Only complaint is when washing my car it was very spotted. Other than that very friendly and will continue to come back.