Lillie is the best. She takes care of all our service needs and manages it well. She helps with clear understanding and communication. She has great knowledge of her job and always helpful.
12/30/2025
Mark S. VERIFIED CUSTOMER
I was travelling from Madison, Wi, to Richmond, KY, and along the way had an accident inn Bloomington, IL, that damaged my from wheel assembly. I was able to drive it to Richmond, where I used to live, and took it to Toyota South on a Tuesday. Charlotte Swords, the assistant service manager, and Joe Plowman, the service technician were great. They knew I needed to have the car repaired as soon as possible and put a rush order on the parts and the repair, and the car was ready to go early on Thursday. Toyota South gave me a free loaner car to use in the interim. You can't ask for better service than that. I highly recommend their service center, it is first-rate!
12/29/2025
Ben M. VERIFIED CUSTOMER
Excellent service, very professional people. And great cookies!
12/29/2025
Carrie S. VERIFIED CUSTOMER
Only complaint is when washing my car it was very spotted. Other than that very friendly and will continue to come back.
12/29/2025
Anita A. VERIFIED CUSTOMER
Very pleased with my service at Toyota South. Everyone is always helpful and friendly. Thank you.
12/28/2025
Mentor H. VERIFIED CUSTOMER
He dis really good. Wait time was little to long but the staff was amaizing. I know its not up to employes to have enought staff to have quick service.
12/28/2025
John Tmmk. VERIFIED CUSTOMER
I was charged with a tire rotation and my tires were NOT rotated. The main issue that I was getting fixed with my car I was told was fixed when I got there. It was not fixed. I drove an hour and a half for nothing. There was nothing but miscommunication from the get-go. On the dealerships in not on my end. Now I have to make another special trip an hour and a half to go back and get my car and I have no idea when it’s gonna be done.
12/27/2025
Barry S. VERIFIED CUSTOMER
Consider it done. Thanks for working me in and getting me on the road promptly
12/27/2025
Danl H. VERIFIED CUSTOMER
It appears I wasted money on the prepaid service plan for the highlander. I tried to use it but was told it expired in 2025. When i got home and reviewed the plan it showedthe expiration to be 10/29/2029 and the expiration of 100,000 miles. If I would have known this I would not have purchased. Disappointed to say the least
12/24/2025
Betty O. VERIFIED CUSTOMER
Dalton Kelley is always so helpful every time I take my car in for service. Also Charlie Johnson always checks to see if everything was okay before I leave every time. I’ve never met anyone at Toyota South that wasn’t friendly and always asks if they can be of assistance. I would recommend Toyota South to everyone.
12/24/2025
Steven J. VERIFIED CUSTOMER
Very friendly and a pleasure to have her as my service advisor.
12/24/2025
Larry B. VERIFIED CUSTOMER
Yes, I was very helpful
12/24/2025
Ricky D. VERIFIED CUSTOMER
The service at Toyota South is far above any Toyota Dealer that I have been to in the area. All I can say is you all know how to stick to your appointment times and never over book. You all know how to treat your customers to keep them coming back and how to get them in and out quickly.
12/23/2025
Kathryn P. VERIFIED CUSTOMER
Quick service today. Thank you
12/23/2025
Dakota P. VERIFIED CUSTOMER
Trevor was very helpful and gracious with his time. Great crew that work there, nothing unusual there.
12/23/2025
Ronald D. VERIFIED CUSTOMER
Jennifer is great to work with. She made the experience easy.
12/20/2025
Besnik H. VERIFIED CUSTOMER
Please do appraisal
12/20/2025
Sophia H. VERIFIED CUSTOMER
I thought they done awesome job on my vehicle I am well satisfied
12/20/2025
David S. VERIFIED CUSTOMER
I am continually impressed by the professionalism and friendliness of everyone at Toyota South. This was the first time my service rep was Dalton. He was excellent! I look forward to my use of your services in the future.