Great and timely service! Always a pleasure to work with Dalton Kelly and the folks at Toyota South!
1/21/2026
Kalee W. VERIFIED CUSTOMER
May be interested in selling rav back to Toyota. Please contact me by text or phone ****-****-xxxx
1/21/2026
Edward R. VERIFIED CUSTOMER
Timely service
1/21/2026
Jenie W. VERIFIED CUSTOMER
I was told it would be an hour to have my oil changed. My appointment was at 2. I didn’t leave until 4:10. That was an extra hour that I didn’t plan for. As a person who works 83 hours a week, I don’t have much time to give away.
1/20/2026
Andrea E. VERIFIED CUSTOMER
I dropped my car off at 11:30 for a 2:30 appointment. I can back to the dealership at 3:15 and was told my car was in process. At 5:10 I checked again and it had just been pulled in the bay. I was getting the 40k service which was fluids, an oil change and tire rotation. I was never updated that I would be the last car serviced for the day.
1/20/2026
Tabb M. VERIFIED CUSTOMER
Was happy
Whole experience
1/20/2026
David R. VERIFIED CUSTOMER
I will be back in the morning
1/20/2026
Joshua C. VERIFIED CUSTOMER
Thank you!
1/17/2026
Tracey L. VERIFIED CUSTOMER
Our Sienna has leaked from the roof console 4 to 5 times. I’m not sure what your technician did to investigate the leak, but we were told there was no problem. We will video the leak the next time and you can keep the vehicle until you find the problem and fix it and give us a loaner vehicle. See you soon.
1/17/2026
Sondra H. VERIFIED CUSTOMER
Matt took care of me expertly and efficiently!!! I had what was to me an emergency and he got me right in to the service department and they got the problem taken care of. I was there at the dealership less than an hour. Thank you to Toyota South and their staff for always providing excellent service. Everyone treats us as family!!
1/17/2026
Venessa M. VERIFIED CUSTOMER
I was very impressed with Charlotte. She listened to my needs and took care of the problem. Her and my tech were great with full communication throughout the whole process. I was there from 9 AM till about 3 o’clock.
I give them both 5 stars! ⭐️ ⭐️⭐️⭐️⭐️ They were outstanding in their service!
1/16/2026
Sharonda S. VERIFIED CUSTOMER
Nice staff
Cookies were a great touch!
1/16/2026
Freddie S. VERIFIED CUSTOMER
I had an alignment today on my wife’s rav. I told them I had the online price in an email for $89.95. When my wife picked it up this afternoon she was charged $117. I had the same service on my rav on October 8 last year. My bill total was $95.35. I’m having a hard time understanding the difference. I’ve been a customer for many years starting back in the early 90s. I’ve always had a good experience there. I’m hoping someone can explain the difference in total price in 3 months. Thanks for your help Fred Speakman
1/16/2026
Kelly F. VERIFIED CUSTOMER
My service was done in a timely manner I did not have to wait long and you guys were able to get me in today instead of Saturday in case of bad weather.
1/16/2026
Kimberly L. VERIFIED CUSTOMER
Always happy with the service I receive at Gates. Dalton Kelley goes above and beyond to assure me that my vehicle is getting the best care possible. He always answers all my questions and leaves me feeling assured my car is getting the best care! Dalton makes driving all the way to Richmond to have my car serviced a joy!
1/15/2026
Edward B. VERIFIED CUSTOMER
In in time finished promptly
1/15/2026
Cynthia T. VERIFIED CUSTOMER
Timely completion of the work. Allwork explained.
1/15/2026
Kelly P. VERIFIED CUSTOMER
Excellent as always
1/14/2026
Marsha M. VERIFIED CUSTOMER
They got me in and out quickly and did a multi point inspection to make sure my car was covered