I look forward to discussing this unfortunate situation. I was considering buying a new RAV4 but am concerned that the service department might not take good care of a new vehicle. Thanks for your follow-up! Carolyn
12/19/2025
Kenneth H. VERIFIED CUSTOMER
I have two invoices that show the similar service for new tires and alignment. It should reflect the replacement of a serpentine belt. This is no reflection on Charlotte Sword’s service. She did her job to look for this service, but it was not evident in our service records. I’m disappointed with the service tech who provided inaccurate recording of service in 2023-2024. I purchased the service for the serpentine belt a little before the 100K mile, then tires in the following October. Records don’t reflect this.
12/19/2025
Andrew R. VERIFIED CUSTOMER
You are overpriced.
12/19/2025
Carolyn B. VERIFIED CUSTOMER
Lillie is always friendly and keeps me updated while I am at the service area.
12/19/2025
Denise N. VERIFIED CUSTOMER
My husband just wanted an oil change. We should have only had a bill for that. When he got home he had paid for 450.00for services he didn’t have to have right now. Otherwise the oil change would have been all we needed. Next time please only do the oil change. It was way too expensive.
12/19/2025
Michael--Tmmk M. VERIFIED CUSTOMER
Quick and excellent service…
12/18/2025
Donald P. VERIFIED CUSTOMER
Ultimate service In-N-Out
12/18/2025
Richard L. VERIFIED CUSTOMER
Expensive
12/18/2025
Mark B. VERIFIED CUSTOMER
Thanks for the speedy service!
12/18/2025
Harriet W. VERIFIED CUSTOMER
All your employees have been very helpful, kind, and professional. It has always been a pleasure doing business with you all at Toyota South.
12/17/2025
Paul H. VERIFIED CUSTOMER
None
12/17/2025
Stephen P. VERIFIED CUSTOMER
She’s the best!
12/17/2025
Dwayne S. VERIFIED CUSTOMER
Great service department. Always takes good care of my vehicles
12/16/2025
Grace T. VERIFIED CUSTOMER
She was absolutely amazing and took excellent care of us. She went above and beyond to make sure our car fixed in a speedy manner.
12/14/2025
Aden C. VERIFIED CUSTOMER
This service activity was with a company lease vehicle that my daughter was driving.I mainly worked with Andrew who was great, however, Matt was the contact who my daughter was working with and had a less than professional experience with him. There was some miss communication on this vehicles action plan and some confusion about next steps. My daughter felt like Matt was dismissive and rude during their interactions. I have always enjoyed excellent service and professionalism of the staff at South… I always recommend South for anything Toyota, so this likely an isolated incident . Even if we have a frustrating situation it is never acceptable to be rude to our customer; respect is a core Toyota principle. I have been a Toyota South customer for many years . Thank You .