John was awesome! Gave suggestions(not advice) as to the best ways to proceed, was exceptionally helpful and friendly, explained every step of the process and gave me a referral when they had done all they could regarding the after-market security system causing the horn to sound the alarm every time the doors wee opened. BTW though the referred business, Leading Edge, doesn’t do much of these kinds of installations any more, Roger still took the time to work on my vehicle, uninstalling the alarm system and even correcting the power connections on my after-market heated seats, working on it for nearly an hour and didn’t charge me a dime! Wow!
10/20/2023
Chuck M. VERIFIED CUSTOMER
Very polite and informative.wouldrecommend to others.Thank again.
10/20/2023
Barry C. VERIFIED CUSTOMER
Always like working with Ricky!!
10/19/2023
Franz H. VERIFIED CUSTOMER
The service rep, which was a gentleman kept telling me that my monitor would work with my wife’s key fob in the car and I kept telling him that for six months it was working without her key fob, but he kept bringing it up as in. I was wrong with the service manager standing there, not giving any comment at all. so far there’s no solution I’m gonna have to bring it in again to get this fixed. Period
10/19/2023
Olena D. VERIFIED CUSTOMER
Greg is awesome! He is so knowledgeable and welcoming. This is now my second time working with him and I’ll definitely keep coming back. You all have a great operation :-)
10/18/2023
Ross K. VERIFIED CUSTOMER
I purchased my Camry through Heart City and Heart City is the only place I have serviced. John and all at Heart City I highly recommend
10/17/2023
Linda H. VERIFIED CUSTOMER
A little pricey
10/17/2023
John D. VERIFIED CUSTOMER
I love this dealership. I’m from Ohio and got my oil changed a month or two ago. The technician found a couple things that needed to be addressed and did it! I was so happy that he took the initiative to keep me safe on the road.
I just brought my Tundra in for planned service repairs needed, and I continue to be so happy (even after the nearly $4,000 In repairs). Greg is great, and the technicians are top shelf. I am no longer taking my truck anywhere else except to this dealership for any oil changes, repairs etc.
Thanks,
John D
10/16/2023
Darlene L. VERIFIED CUSTOMER
Everyone in the body shop and service department at office are very nice. But I wanna do a great big shout out for a John Carlo Manager of the body shop. I am 74 and I was very comforted by him he called me and kept me updated on my car since my accident and I didn’t have to call him and he was honest and very polite I appreciated him very much!!! If I had the power I would tell you to give him a big raise he gave me no hassles at all about anything I was right honest
10/15/2023
Tommy H. VERIFIED CUSTOMER
Ricky was very helpful and friendly. I took my car in for a regular service, but seeing it had open recalls, Ricky ordered the necessary parts for me and explained what needed to happen when I brought my car back in. I really appreciated that because now I don’t have to worry about it!
10/15/2023
Kenneth R. VERIFIED CUSTOMER
My first time using Heart City service and was really impressed with the efficiency of the team. Very well done!
10/15/2023
Edward A. VERIFIED CUSTOMER
Very professional
10/15/2023
Michael W. VERIFIED CUSTOMER
I don't understand why 0-20 oil was put in my car when it calls for 0-16
10/15/2023
Robert M. VERIFIED CUSTOMER
Work was fine. Price for an oil change was high.
10/14/2023
Terry S. VERIFIED CUSTOMER
The traction lights came back on after one day. I will come back Monday and have it checked out
10/14/2023
Frederick J. VERIFIED CUSTOMER
Thank you Eric Miller for your thoughtfulness and great service. I brag about you to my Lexus friends.
10/14/2023
Jessica K. VERIFIED CUSTOMER
The service advisor was not knowledgeable or helpful on the current or past service of my vehicle
10/14/2023
Rita W. VERIFIED CUSTOMER
I was very impressed with your automated text messages on the progress of my vehicles service. Thank you!
10/14/2023
Chester J. VERIFIED CUSTOMER
Not quite satisfied, unable to start truck check charging system light comes on. Need to jump start the truck
10/12/2023
Tanya C. VERIFIED CUSTOMER
She was very nice. And she even walked me over to the checkout and helped me with that.