Two and a half hours for an oil change and 10000 mile check with a appointment was unacceptable.
11/17/2023
Marsha L. VERIFIED CUSTOMER
You are welcome.
11/17/2023
Rich M. VERIFIED CUSTOMER
Asked for a replacement key. Given nothing, charged $45 for your failure. Then they said that they had "ordered" it for me, which I know was a lie - it was in stocks. No service, bad customer care
11/17/2023
Paul S. VERIFIED CUSTOMER
We are also grateful to Bernie who has gone above and beyond with helping us out through our difficult times and keeping us informed as the progress and communication with our insurance company
11/17/2023
Brian P. VERIFIED CUSTOMER
Awesome work performed
11/16/2023
Nancy D. VERIFIED CUSTOMER
My appointment was for a tire rotation, and checking fluids, tire pressure, air filter, fluids, etc. I was greeted upon arrival, and asked for a computer procedure to be explained. The service man did this easily and with a smile. I waited in the waiting area for a relatively short time, and the car was ready. Everyone was very professional, knowledgeable, and polite.
11/15/2023
Fran K. VERIFIED CUSTOMER
He is very pleasant thank you for your service
11/14/2023
Rose L. VERIFIED CUSTOMER
I don’t see myself getting service anywhere else and Ricky Vargas is the best
11/14/2023
Jerri B. VERIFIED CUSTOMER
I’ve never had bad service through the years till this time. I had a couple scuff marks on my hood. With what looked like food on my hood. I went to leave and my hood wasn’t shut all the way. So I tried shutting it and now it won’t close all the way. So they stuck a screwdriver in it got it to close. So a few hours later my daughter needed a jump. So I went almost to Nile’s and now my hood won’t open. Oh and when I got in the car it smelled like cigarettes. I’m a non smoker. So no I’m not happy at all. I will be calling Monday.
11/12/2023
Rose L. VERIFIED CUSTOMER
Ricky is just the best also I want to thank everyone else that works in the background to take care of my car the whole Toyota team is awesome.
11/12/2023
Michael M. VERIFIED CUSTOMER
All good!
11/11/2023
Tari G. VERIFIED CUSTOMER
I Appreciated the quick notice from Bernie who was standing in for Ricky as soon as he found out that the seals necessary for my repair were not going to be available and that they would not be able to deliver the car as promised.
11/11/2023
Carrie S. VERIFIED CUSTOMER
Good work!
11/11/2023
Frances H. VERIFIED CUSTOMER
Good service
11/11/2023
James G. VERIFIED CUSTOMER
My service was fast and friendly Amber Watson got me checked in and on my way and promptly informed me when it was finished.
11/10/2023
Karen B. VERIFIED CUSTOMER
The price of an oil change included EVERYTHING including labor. Now the price has doubled because labor is now an EXTRA charge with NO customer communication about this change.
11/10/2023
Cindy B. VERIFIED CUSTOMER
I did not feel I was treated with respectful and professional customer service.
11/10/2023
David R. VERIFIED CUSTOMER
Amber made me feel happy to be there. I showed up with no appointment and was taking care of like a VIP. Clean facility and great, no excellent service. I’ll be back.
11/10/2023
Leigh P. VERIFIED CUSTOMER
Very professional. Nice area
11/10/2023
Deborah E. VERIFIED CUSTOMER
I will have more to say when the work is completed