Ricky was great….super helpful. Even though they were very busy, he was willing to take the time to answer all of our questions and get us the help we needed
11/5/2023
Christina P. VERIFIED CUSTOMER
My first visit to the service center since purchasing my vehicle on June 1st of this year. I was kept in frequent communication about what was happening and how long to expect. I was shown the defective part. The gentleman helping me was so kind! I was very pleased and so happy to have such a good experience at Heart City…I tell everyone about their gold star treatment!
11/4/2023
Susie N. VERIFIED CUSTOMER
This was for our first 5000 mile checkup for our new Highlander. The Service Dept was very proficient and professional. I highly recommend Heart City Toyota.
11/4/2023
Nancy Y. VERIFIED CUSTOMER
I always enjoy my visit with Heart City Toyota. They listen and work within my budget. Thanks again for a great job.
11/3/2023
JANE T. VERIFIED CUSTOMER
John was very kind. In fact, the entire staff were very helpful and kind too.
11/3/2023
Mary K. VERIFIED CUSTOMER
Besides the competent service and repairs, I appreciated the clear communication that Rick provided to make sure I knew what repairs were needed and what they were going to cost
11/2/2023
Dolane L. VERIFIED CUSTOMER
Everyone was polite and helpful!
11/1/2023
Barry C. VERIFIED CUSTOMER
Always great service with Ricky Vargo!
11/1/2023
Anna K. VERIFIED CUSTOMER
Had my two young children with me- everyone was incredibly nice and my car was done in record time. Really appreciated the room with a door so my kids and I had a container space to be in.
11/1/2023
Gregory B. VERIFIED CUSTOMER
Very professional and informative about services dealing with our car thank you.
10/31/2023
Danie G. VERIFIED CUSTOMER
I asked specifically if the tires had been filled/looked at during the oil change tire rotation. I was assured yes but the tire light was still on when I went to leave and the paper I was given indicated pressure should be at 35 but each tire was at 24/24/24/26. I can fill the tires but I paid over $100 for the job to be done correctly. I enjoy going to Toyota because it’s the most convenient but I can’t keep overlooking the poor job that happens sometimes. I’m also unsure after looking at what I was charged what I was charged for because none of the numbers add up to what I was actually charged. Unfortunately I don’t know that I’ll be back. Being charged on the higher end I would expect the job to be done exceptionally not leaving feeling taken advantage of.
10/31/2023
Raymond S. VERIFIED CUSTOMER
thanks for providing free Internet and a place for me to work while I waited for my vehicle. That allowed me to get my workdone while I waited.
10/28/2023
Linda B. VERIFIED CUSTOMER
Great communication
Went above expectations
Answered all questions
Friendly
Thank you, Linda B
10/28/2023
Phu P. VERIFIED CUSTOMER
The price to change a car's oil is twice as expensive as outside. That's a disappointment for a loyal customer like me.
10/27/2023
James S. VERIFIED CUSTOMER
Everyone was helpful, polite, and knowledgeable.
10/27/2023
Dennis J. VERIFIED CUSTOMER
Almost 2 hours for an oil change and tire rotation??????? Too long don’t you think??????
10/27/2023
Stephen R. VERIFIED CUSTOMER
Very fast service. Thanks
10/26/2023
Paul S. VERIFIED CUSTOMER
Everyone I have met Heart City have been extremely honest and helpful!!