I was projected to be a 15 minutes late and the team still got me in and made quick, yet efficient work of it!
5/11/2026
Ruth G. VERIFIED CUSTOMER
Always get great customer service and help here. Thanks
5/8/2026
Jeffrey P. VERIFIED CUSTOMER
I felt the service advisor was hostile in general. He took offense when I had an opinion and put me 'on hold' for twenty minutes because HE WANTED ME TO TALK TO THE SERVICE MANAGER. I called the Service Manager when it was overly apparent he intended me to get frustrated and hang up. Further, he offered zero evidence for the "bad gas" diagnosis. I had the Indiana Dept of Weights and Measures test the gas station- their fuel was fine. His evidence consisted of the introduction of ether causing the engine to fire. An over simplification at best as it utterly omits the role of the engine control system. Then, mass airflow sensor was replaced... hmmm, may have had something to do with the failure you think? On top of that, they missed a damaged air filter (I'll be happy to share pictures, I checked it in the parking lot if the dealership after they were 'done' and the bill was paid. How do you replace the mass airflow sensor and not noticed a hole in the breather filter- clearly no inspection of the general are of MY REPORTED FAILURE MODE was evaluated. In my opinion, the dealership owes me a tank of gas, possibly the cost of repair, and an apology. Hostile, judgemental, careless. Not up to Toyota standards
5/8/2026
James K. VERIFIED CUSTOMER
10 out of 10
5/8/2026
Paula W. VERIFIED CUSTOMER
Trevor is the best! I trust him completely!
Always nice and knows Toyota‘s!!
5/7/2026
Yoder Oil. VERIFIED CUSTOMER
Trevor is always awesome to deal with. In my opinion, best Service Advisor I’ve met.
5/6/2026
Doyle B. VERIFIED CUSTOMER
Job well done
5/5/2026
Kendok R. VERIFIED CUSTOMER
No more comments.
5/5/2026
James K. VERIFIED CUSTOMER
Good multipoint inspection
5/2/2026
Travis N. VERIFIED CUSTOMER
Thanks for being awesome and straightforward with me.
5/1/2026
Jesiah J. VERIFIED CUSTOMER
5 stars
5/1/2026
Dewayne H. VERIFIED CUSTOMER
I expect great service, and Heart City always exceeds my expectations
4/30/2026
Mary T. VERIFIED CUSTOMER
O
4/30/2026
Laura H. VERIFIED CUSTOMER
An outstanding job all around. From start to finish, dealing with insurance, replacing engine, providing us with a loaner car. Thank you for going above and beyond!
4/29/2026
Dennis H. VERIFIED CUSTOMER
There was a problem in knowing that I was waiting. Although I stated that fact upon my initial arrival and explanation, after approximately an hour and a half and seeing other customers, that arrived after me, having their vehicles done and leaving the waiting room, I learned that my status was listed as “drop off” so service on my vehicle had not begun. Very frustrating!
4/28/2026
Michael G. VERIFIED CUSTOMER
Quick * Efficeint * Curteous
4/27/2026
Scott T. VERIFIED CUSTOMER
Everyone at the dealership was great to work with. I especially appreciate Amber’s commitment to customer service throughout the process.
4/27/2026
Peggy D. VERIFIED CUSTOMER
Trevor was very patient and informative.
4/27/2026
Mike K. VERIFIED CUSTOMER
Trevor is a wonderful employee representing you. All the other workers are friendly and helpful which makes your business one of my favorites. They seem to make things easy for the customer.
4/25/2026
Tracy G. VERIFIED CUSTOMER
You had my vehicle from 8:30 am to 4 pm and I still dont know if what I brought it in for was taken care of.