Capitol City Ford Greenfield Auto Repair Center

Tim and Audrey are always great and the reason I pass the E Washington location on my way to Greenfield.

Great service today

After 2 trips for an alternator repair I am still having same electrical Problems I have not returned the vehicle yet I am afraid it might die on the road

Audrey is always awesome to work with & always keeps me informed through out the process! I always schedule with her because I know she will take care of me!

Professional Service & good communication.

I still have a hard shift with my transmission, 5 Master mechanics at Greenfield Indiana, and know answers! PS I bought this truck with 26,000 miles!!!

I already responded. Why do you torture me?

Sservice was greatJosh asked why I hadn’t made the original tire purchase at Capital City instead of Discount Tire. Simply because I could vet an online immediate price, unlike having to call the Ford dealer for the price.

Will not go anywhere else with this truck or work with anyone else! Audrey makes it easy to schedule and always takes good care of me.

Very pleased with the service and attention to the customer.

Great service

Think it's great you have a shuttle to take me to work while your servicing my truck. I would like to know how many points it takes. To get an oil change. Thanks very satisfied Doug

The phone was answered immediately and we worked in with no problem. Great experience!

My understanding was that the Tech working on my vehicle was pulled that job to work on a higher paying job that was unscheduled which delayed my vehicle. That is and was unacceptable.This violates money over customer loyalty and one who always gives outstanding reviews.Ed Rihn

Ask the GM. We spoke.

Very nice waiting area and friendly people

We have always received excellent service from your dealership. We appreciate the professionalism and courtesy provided by all.

Very good service from greenfield cap city ford.

Josh was good. Friendly & patient. He also communicates well. Your prices are ridiculous though. I came here out of convenience because we moved 45 minutes from the ASE certified shop we used for 15 years. $277 for diagnostics?!?! $2000 to complete work (which wasnt guaranteed to fix an oil leak...my old mechanic was upfront about the possibility of the leak not being resolved). I completely respect his honesty. I called the old ASE shop that I moved away from & got a quote for the same work...$1000. I'll make the drive for the reliability & price. It's honestly some of the most reliable & solid work I have experienced in my 30 years of car ownership. I do feel compelled to share my pricing experience in my social group & as a Google contributor. I think it's only right to share transparency with "shop costs" & my diagnostic cost experience so that others can make informed decisions. I should have asked. It's on me for assuming costs would be around $100. I didnt realize it was going to be per diagnostic because I just honestly have never experienced such extraordinary prices. I dont expect free but I do expect reasonable. I also use Pearson Ford occassionally for my 2 of 3 Ford other vehicles. They are considerably more reasonable also. Lastly, this was my 2nd visit to Capitol. I visited previously with my 2017 Explorer. Despite showing up to find out the SA didnt actually schedule my appt, when I got home after my oil change I had a huge puddle of oil under my car. My husband had to fix the error & top off the fluid. 2 strikes are enough for me. I realize this feedback will do nothing for consideration of pricing change but if my social feedback helps others to consider more options for a better value then it will be time well spent.

Good communication helped greatly