Service advisor and everyone involved was 1st rate
8/23/2023
Steven J. VERIFIED CUSTOMER
My 2013 Focus was on the recall for the sensor for the transmission. I was told the problem was the clutch in the transmission not the sensor. And charged $150. I don't understand on a recall that the charge should not have been any cost to me. For the reason it was a recall. Are others going to be cheated the way I feel that I was cheated!!
8/23/2023
Christina V. VERIFIED CUSTOMER
Capitol City Ford has treated me really well! Thank you Mitch and Tim!
8/23/2023
William L. VERIFIED CUSTOMER
None
8/23/2023
Chris A. VERIFIED CUSTOMER
Great service. Excellent experience. On time work. Price for service was great. Very perfessional.
8/22/2023
Ryan H. VERIFIED CUSTOMER
Audrey is always great with communication and making sure I get exactly what I ask for.
8/22/2023
Shirley Y. VERIFIED CUSTOMER
Great job !
8/22/2023
Larry M. VERIFIED CUSTOMER
Very happy with service and treatment received.
8/22/2023
Riane C. VERIFIED CUSTOMER
Everyone was super polite and professional. I appreciate the hard work you all put in! Thank you!
8/21/2023
Ronald S. VERIFIED CUSTOMER
Excellent
8/21/2023
Jay E. VERIFIED CUSTOMER
Audrey and the team was excellent!
8/21/2023
Jeffery T. VERIFIED CUSTOMER
Very good job late in the day
8/19/2023
Shawn M. VERIFIED CUSTOMER
Thanks
8/19/2023
Ronald &. VERIFIED CUSTOMER
Josh was extremely polite and explained everything well.
8/18/2023
Timothy J. VERIFIED CUSTOMER
Very informative and followed thru with in a timely manner to me.
8/17/2023
Jason H. VERIFIED CUSTOMER
I just looked at my receipt, and the vehicle listed is for another vehicle I own - not the vehicle you actually worked on. The vehicle you worked on is my 2017 Jeep Cherokee which is red/maroon and has a 4 cylinder engine. The vehicle listed on my receipt is for my 2019 White Jeep Cherokee Trailhawk that was actually just serviced at Capitol City Ford on E Washington St. My 2019 Jeep Cherokee Trailhawk has a 6 cyl engine. I am concerned the wrong work and wrong oil was used due to the mix up of what vehicle you thought you were working on. Please let me know if we need to take any corrective action to avoid any damage to my 2017 Jeep Cherokee, which BTW, I purchased at your dealership back in December 2022 and you also performed the Works service at that time in your service department. So the vehicle info should have been in your system.
Jason H
8/17/2023
Robert M. VERIFIED CUSTOMER
Contact me. By telephone.
8/16/2023
Ryan S. VERIFIED CUSTOMER
Audrey was the absolute best! She kept me informed and was even able to get Ford to do the service repair for free. I can’t say enough good things about her!
8/16/2023
Tracy S. VERIFIED CUSTOMER
You guys rock!!
8/15/2023
Michael T. VERIFIED CUSTOMER
Very satisfied with everyone and will with The service.