As always, I am truly blessed to have Matt Hicks as my service provider. He always goes above and beyond, and is very informative and timely with his responses. Nothing but the best to say about him and the service team at Toyota of Lake Charles, 10/10.
3/24/2026
Dorothy L. VERIFIED CUSTOMER
Yall have always been very courteous, thank you so very much
3/24/2026
Myron J. VERIFIED CUSTOMER
Barton was very polite and professional. I felt in good hands with him.
3/24/2026
Jonathan L. VERIFIED CUSTOMER
i will when i get my truck
3/24/2026
Vision E. VERIFIED CUSTOMER
Everything was great
3/24/2026
Tammy D. VERIFIED CUSTOMER
Matthew was very thorough at explaining to me. The service that would be completed and that the service was completed. He also gave me wonderful information about the price on tires.
3/24/2026
Martha F. VERIFIED CUSTOMER
My vehicle was ready for an hour and no one came and let me know. Things like the air filter needed to be changed but he told me way after my oil service was done and never checked if I wanted to change it right then. When I asked why I was never informed that my vehicle was ready because I sat for 2 and a half hours the lady gave an excuse that she got side track and that was unacceptable. Two workers and no one felt I was important enough to let me know my vehicle was ready. I even had to get my grandson dropped to me at the dealership because I was still sitting and waiting for no reason. I also had to make a trip to Houston after getting service and was pushed back in traffic due to sitting so long at the dealership. Tony gave me a free car wash because my oil change is lifetime with the package we bought but I don't feel valued at all by Toyota. This was a horrible experience and I wish I didn't have to go back because it seems really racist when I was answered by the two people that was supposed to take care of me.
3/23/2026
Lila C. VERIFIED CUSTOMER
Thank you
3/23/2026
Blaine M. VERIFIED CUSTOMER
Only thing is somehow my driver side door by the the door handle got scratched. From the service department 3/21/26 from a tires rotation . I called them about it and they are looking into it. As of today 3/23/2026 no response has been made back to me on this issue
Thanks
Blaine M
3/23/2026
Celinda A. VERIFIED CUSTOMER
No complaints
3/22/2026
Tiffany I. VERIFIED CUSTOMER
Great service team .. very well pleased
3/22/2026
Russell C. VERIFIED CUSTOMER
The best!
3/22/2026
William C. VERIFIED CUSTOMER
Here’s a slightly more assertive version without going overboard:
βΈ»
I had an appointment at 12:30 on 3/21/26 at Lake Charles Toyota. I was checked in at 12:31 PM by a lady in a white shirt, and I later received a text at 1:38 PM saying my car was ready.
From that point, I waited outside for about 50 minutes and no one came to get me or provide any kind of update. I had to go ask someone at the desk for help, and even then there was confusion about who my advisor was. Eventually, I was directed to Gavan Guillory, who confirmed my car was ready and asked if I received the message. I explained I had been waiting since 1:38 PM, but there wasn’t any real acknowledgment or urgency—just the total for the service.
I’ve been here several times before without issues, but this experience was frustrating. There didn’t seem to be any effort to follow up or make sure I was taken care of, especially when I could clearly see other customers being assisted.
I’ll likely return for future services, but this visit definitely fell short. Better communication and basic follow-through would go a long way. An oil change shouldn’t take nearly two hours, especially when the car was already finished.
3/22/2026
Henry B. VERIFIED CUSTOMER
Brandt is very proffessional and very thoughtful of peoples time he will work to get you in and out as quick as possible. I will always ask for Brandt.
3/22/2026
Adam L. VERIFIED CUSTOMER
Yes
3/22/2026
Joann M. VERIFIED CUSTOMER
I had to wait for the service advisor for 15 minutes until she was able to come out in the bay. I had two tires where the tread was worn, but yet your service department didn’t tell me I should get new tires first before I got a alignment. I read that on the Internet and I canceled my appointment for the alignment.
3/21/2026
Angela H. VERIFIED CUSTOMER
Angela was great. She kept me up to date with repair & costs. Lake Charles Toyota has the best customer service.
3/21/2026
Virginia H. VERIFIED CUSTOMER
Did not see or talk to Gavin Guillory. Talked to a lady bug don’t know her name. Think she is new. Might need more time.
3/21/2026
Patricia S. VERIFIED CUSTOMER
Mathew was super nice and knew what he was to do.
3/21/2026
Nypheteria C. VERIFIED CUSTOMER
She did a very professional job in inspecting my daughter car. Thanks for a great Job