He was very nice and friendly. I had to wait 4 hours, but his kindness made it all worthwhile. Thank you.
7/21/2026
Angelica C. VERIFIED CUSTOMER
The service was good and fast this time. Ms Williamson was very attentive.
7/19/2026
Thomas M. VERIFIED CUSTOMER
Blind spot monitor malfunction notice came on after we just got car back. This is the third or fourth time for this malfunction.
7/19/2026
Stephanie A. VERIFIED CUSTOMER
Awesome
7/19/2026
Carolyn P. VERIFIED CUSTOMER
The service manager and employees are amazing. Thank you for assisting me and making my Highlander better.
7/19/2026
Christine C. VERIFIED CUSTOMER
Michael handled my situation expertly. I was slightly incapacitated and he actually brought the paperwork to me in a friend‘s car in front because I was in disposed. He had the attendant drive the car to me in the front so I didn’t have to walk through the lobby in front of all those people with all my bandages. Michael is excellent and deserves many kudos.
7/19/2026
Betty M. VERIFIED CUSTOMER
Very courteous
7/19/2026
Rezalynn V. VERIFIED CUSTOMER
Angela was great. However after spending 1900$ I got my car back with passenger seat all the way reclined like someone was taking a nap. Grease or sticky goo on my driver side door. My steering wheel was very soiled. I had to wipe the inside of my car before getting on the road. Seemed a bit unprofessional for the amount I paid for routine services.
I’ve gone to other Toyotas and had amazing experiences. Where my car was given back in better condition than I brought it in. This was not the case today.
Maybe consider wiping down the inside where mechanics touched. A air freshener to get rid of oil smell or I’ve even had my car run through a wash at more up scale Toyota dealerships.
7/19/2026
Mary E. VERIFIED CUSTOMER
SERVICE EXCELLENT!!!
7/18/2026
John L. VERIFIED CUSTOMER
Failure across the board. 4 hour wait and my freshly detailed car had dirt all over the inside. Not happy at all. By the way this was my very first servicing on that car.
7/18/2026
Theresa C. VERIFIED CUSTOMER
Azair (Salesman) was so good. And the Service today was so awesome . Everyone is so Nice I appreciate y'all service And love My Vehicle.
7/18/2026
Tracey M. VERIFIED CUSTOMER
Great service as always ????
7/18/2026
Christopher N. VERIFIED CUSTOMER
Great service
7/18/2026
Marcus W. VERIFIED CUSTOMER
Took way over an hr for a routine oil change I even had appt
7/18/2026
Jessica G. VERIFIED CUSTOMER
As always, a wonderful experience!
7/17/2026
Martha R. VERIFIED CUSTOMER
Angela is very detail oriented and always has goid communication while giving her service.
7/17/2026
Gary W. VERIFIED CUSTOMER
Good service and great people!
7/17/2026
Wanda S. VERIFIED CUSTOMER
Thanks to Michael
7/17/2026
Tammy T. VERIFIED CUSTOMER
Great Service
7/17/2026
Paul H. VERIFIED CUSTOMER
The service was fine, but when I first started doing all my service at Lake Charles Toyota, an oil change and tire rotation took less than an hour. The last two times have been over 2 hours. I don’t understand why you have an appointment if your car is going to sit for over an hour before work begins. I’m pretty sure if I bought my tires at Delta or Tire Rack, the service would be MUCH faster. Your customer’s time is valuable, too.