Picked up my Rav4 after battery replaced. Navigation system, radio, etc did not work (they were working when I brought it in). Was charged $191.73 for tests. $2700 to fix. Did not fix. Googled the problem, their remedy was start car, put in reverse for 6 minutes. IT WORKED!!! I already paid $408 for battery and a/c filters. Could have been a very expensive day. Simple google remedy $0. Your remedy $2900 with 3 month parts delivery. Maybe you can research these remedies.
7/13/2026
Emily P. VERIFIED CUSTOMER
My car was a mess when I got it back. It was only a week old, purchased from y’all, when someone ran into the back of me and I had to bring it in to get repaired. Repair took way longer than expected and I was so excited to finally get my car back and immediately had to go to car wash. There was a thick layer of dust all over interior and handprints all over seats, dirt on floor boards and pollen all over entire outside of car. I understand that the job is messy but even a quick wipe down and rinse would have made a world of difference.
7/13/2026
Candyce B. VERIFIED CUSTOMER
My vehicle was not fixed. The paperwork said that I told them that the wiper fluid was not spraying. We NEVER said that. We said the washer fluid was leaking from a hose. We had video and pictures of the leak. The pump was replaced which was NOT the issue. Now I was told the hose is leaking, as I originally said, but that I have to pay for the part and labor because it was due to rodents. I do not believe it is rodents and am very dissatisfied with the service. I was not provided any proof that rodents were the cause. I believe this is so the issue is not covered by extended warranty
7/12/2026
Steven G. VERIFIED CUSTOMER
Always top notch service with professional people.
7/12/2026
Kara B. VERIFIED CUSTOMER
Was charged for window service not approved on the quote sent to me. I wanted to get a quote to fix the weather stripping and schedule to come back in two weeks as discussed on the phone. Instead, I was charged which I was willing to overlook if my windows were operating “as designed” as quoted on my receipt but they are not. I informed Angela, I asked to please send me a quote for what it would take to get them fixed properly and never heard back.
7/12/2026
Samuel A. VERIFIED CUSTOMER
Great experience
7/12/2026
Cathy L. VERIFIED CUSTOMER
Always excellent customer service. GAVIN WAS MY TECH ,& HE WAS TRAINJNG SOMEONE THANK YOU
7/12/2026
Randy L. VERIFIED CUSTOMER
Michael was very friendly and helpful. He kept me updated on the status of my car and services were completed in an efficient amount of time.
7/12/2026
William H. VERIFIED CUSTOMER
Lake Charles Toyota provides a next level service experience!
7/12/2026
Johnnie L. VERIFIED CUSTOMER
Great people
7/11/2026
Christina H. VERIFIED CUSTOMER
Great service and friendly people!
7/11/2026
The Barry. VERIFIED CUSTOMER
Angela did a great job staying on top of service.
7/11/2026
Cynthia S. VERIFIED CUSTOMER
Very professional and attentive to my needs and ci concerns.
7/11/2026
James L. VERIFIED CUSTOMER
Micheal Guillory is a very nice young man. He has been my service rep for years & always has been courteous and helpful. Just a great guy!
7/11/2026
John W. VERIFIED CUSTOMER
He was great and made sure everything I needed done got done! Great customer service. Would definitely recommend!
7/11/2026
Judy W. VERIFIED CUSTOMER
I was well satisfied. Michael and his team do a very good job. Thanks to everyone
7/11/2026
Laurrie T. VERIFIED CUSTOMER
It seems that Gavin could use some training in interpersonal skills. For example a smile would be nice and perhaps eye contact. He seemed preoccupied and I wasn't sure he was really focused when dealing with me. The young man in training with him was very personable. I don't know his name but he seems to have good people skills. The service itself was fine and the time frame in which it was delivered was acceptable.
7/10/2026
Johnnie M. VERIFIED CUSTOMER
I am always please with my service.
Michael Guillory takes good care of me….