I would like to request a new service advisor to be assigned to me besides Angela. She’s a terrible communicator and she disappears at every visit. I was at my appointment for almost 3 hours and she never communicated. Very upsetting and disappointing. Terrible service
5/20/2026
Victor M. VERIFIED CUSTOMER
I never met Gavin. I waited 30 minutes to be checked in. Someone else checked me in. They said Gavin was ****. Then I waited 2 and one half hours for a oil change and service plus a recall item. At noon I got a text message that Gavin was going to lunch and I could see someone else to check out. I went to talk to another rep and after he checked my car he said the service was completed but the recall was not started. No one ever told me the recall would take another 2 to 3 hours. I said no thanks. The rep that took care of me was excellent. I didn't get his name. Love the car. Not satisfied with the service today.
5/20/2026
Imelda F. VERIFIED CUSTOMER
She was very helpful, courteous and understanding.
5/20/2026
Anjeanette M. VERIFIED CUSTOMER
We appreciate the service. Thank you so muchfor fixing our tire and getting us on the road!!
5/20/2026
Sherry R. VERIFIED CUSTOMER
Great service with Matthew as always.
5/20/2026
Brandon R. VERIFIED CUSTOMER
Andrea is rude and I had to call multiple times to get updates on progress. Still unresolved, and bad communication. Would really like to change service rep and speak to someone who CARES.
5/19/2026
Anthony L. VERIFIED CUSTOMER
I encountered the Lord's name used in vain, quite loudly in the service lanes. I didn't appreciate that. The actual service was good. I did appreciate the fact that I had previously scheduled service and received a text saying appointments were running behind.i was not able to be delayed that day do I had a heads up to reschedule.
5/19/2026
Jessie K. VERIFIED CUSTOMER
Were very nice
5/19/2026
Terry L. VERIFIED CUSTOMER
Very glad I bought an extended warranty! Brandt always does a good job. Really enjoy the free snack bar items.
5/19/2026
Tanner M. VERIFIED CUSTOMER
Gavan was more communicative than the previous time, which is a plus. I waited 20 minutes to speak with him at drop of when I was told he would be with me shortly. The major issue is that the inspection report recommended to replace two tires, but four tires were quoted in the price estimate. Sneaking in two extra tires is a horrible way to garner business.
5/19/2026
Benjamin M. VERIFIED CUSTOMER
BART is awesome and very helpful throughout every l experience
5/19/2026
Jon O. VERIFIED CUSTOMER
Brandt was great
5/17/2026
James M. VERIFIED CUSTOMER
Matt exceptional employee
5/17/2026
Tina V. VERIFIED CUSTOMER
Gavin has always been nice to deal with.
5/17/2026
Tariq K. VERIFIED CUSTOMER
Mathew hicks as usual always great and the best customer service person .
5/17/2026
Garred W. VERIFIED CUSTOMER
Very good service , quick and helped me with a loaner vehicle to get my truck serviced
5/17/2026
Hannah B. VERIFIED CUSTOMER
????
5/17/2026
Annie G. VERIFIED CUSTOMER
Well done Gavin Guillory!
5/17/2026
Kaylon L. VERIFIED CUSTOMER
Andrea was quick and sufficient with helping me with all my needs she’s a great team member of Toyota
5/17/2026
Scott G. VERIFIED CUSTOMER
Matthew did a great job. He even took care of a little problem with the gas tank latch!