I had an 1145 appointment to have a slow leak in tire checked and repaired. At 112pm my service advisor advised the technician just started checking the tire. I think this time line is unacceptable.
5/5/2024
Barbara C. VERIFIED CUSTOMER
Angela was great- very knowledgeable and a pleasure to deal with.
5/5/2024
Donna A. VERIFIED CUSTOMER
He did a very good job.
5/5/2024
Judy M. VERIFIED CUSTOMER
Thank you
5/5/2024
Sharon S. VERIFIED CUSTOMER
I was told the repair would take about 1 hour and I was there almost 2 hours. I live in DeRidder and made the appt for 1:00, planning on being through by 2:00 or shortly after. Made plans to pick up grandchildren from school at 3:00 in Sulphur but was late picking them up. Also, a coke or coffee must have been placed on top of my vehicle by a worker and then split down the side of my vehicle. Not happy with the service today.
5/4/2024
Christhian V. VERIFIED CUSTOMER
Good
5/4/2024
Robert S. VERIFIED CUSTOMER
Everything done and complete at a reasonable time. I will be back in 2000 mileage for oil change. Thanks again
5/4/2024
Jared S. VERIFIED CUSTOMER
Christian has always taken excellent care of us and our vehicles!
5/4/2024
Karnell O. VERIFIED CUSTOMER
The wait was substantially long. I had to ask why it was taking so long. I should’ve had the option to wait or reschedule after being there over an hour. I was so disappointed this time.
5/4/2024
Ann D. VERIFIED CUSTOMER
So appreciate your service over many years
5/4/2024
Glenn B. VERIFIED CUSTOMER
Gavin kept me updated on my vehicle as was very helpful with my service
Thank you Gavin
5/4/2024
Jason G. VERIFIED CUSTOMER
Angela was professional as always. Always very helpful!!
5/4/2024
Tracy M. VERIFIED CUSTOMER
Ok
5/4/2024
Melissa L. VERIFIED CUSTOMER
I arrived at 0925 for my 0930 oil change appt. The hood on my car wasn’t opened until 1100, per my car app. When I asked what was taking so long, I was told the shop was short handed. The lounge was full of people. Customers should have been made aware that the shop was short handed when we checked in and been given the option to wait or reschedule. An almost 3 hour wait for just an oil change is unacceptable.
5/4/2024
Sandra J. VERIFIED CUSTOMER
Perfect service
5/4/2024
Kenya S. VERIFIED CUSTOMER
No need to contact me. My service advisor did the best he could. My first question was how long it would be being that I called and reserved the tire prior to my arrival. I waited 2 hours to get a tire changed out. I was traveling in from Houston to Vacherie, LA. It wasn’t until after I waited an hour to get up, attempt to take my car, then ask for the manager that I was told I was next. It was another hour and 10 mins to pull off from the dealership and on top of that I was charge $12 more than the quote. It was taken off after I spoke on it. So need to call Poor treatment at all cost on top of a $310 bill
5/4/2024
Stephanie M. VERIFIED CUSTOMER
My concern is that the technician did not remove the packaging on my wiperblade on the passenger side. I am just wondering if everything else he done was properly done. I guess I will find out when my vehicle starts smoking.
5/3/2024
Craig P. VERIFIED CUSTOMER
Nice person seems to be concerned about your vehicle needs.