Lake Charles Toyota Auto Repair Service

LC Toyota is the best dealership in Lake Charles. My hope is that your management team recognizes what a valuable asset you have in Michael Guillory. He has always been helpful & contentious every visit I’ve made in the 9 years I have owned my highlander and previously with my Camary. Your mechanics are top notch. I’m a proud supporter of the dealership and all who work there.

Barton has done an outstanding job of taking care of my vehicles throughout. Many Thanks.

Brandt ahs done an outstanding job of taking care of my vehicles throughout. I am most grateful.

He was quick and answered all my questions. I was confident he was giving me quality service so thank you

It was fantastic service am so happy. Angela Mancilla good job. Thanks again

Barton is one of the best

Michael was so knowledgeable and informative!!! See yall in two weeks for my break job

I did not have a good experience with Lake Charles Toyota and will not be going back. I waited 2 hours for my 2nd oil change in a row. When asked about the wait, I was rudely told “well, it’s a Friday afternoon.” I will not recommend Lake Charles Toyota to anyone.

Appreciate the respect and assistance I was given while my Highlander was being fixed

When my oil was changed a few weeks ago, no other fluids were checked or topped off. I was told on more than one occasion since owning my RAV4 that the oil change included the review of all fluids and that those fluids were addressed if found to be low. If your policy changes on things like this, please make me aware of it in the future so that I can take care of it. I trusted your organization was taking care of this and it could have caused issues for me. I also don’t appreciate that they would have brought my RAV4 to the tech guys and charged me $160 to fill up the brake reservoir with a $5 bottle of brake fluid! Which has resolved the brake light coming on. Very unprofessional! I have been thinking about purchasing a new vehicle. I really appreciate the free oil changes and it is a big part of my decision to purchase from your organization but trust holds larger consideration in that decision. In conclusion, if you change policies and are no longer providing a service that was provided in the past, just be honest about it. Make sure all employees know about it so that customers can make an informed decision. Very Respectfully, Vickie F

I made an 8:00 appointment to try to fix an issue that was previously fixed 5 months ago. I asked my agent to please let me know if would take a long time so I could get a ride home if it was. Instead after two hours of waiting and not update - I asked if it was almost ready, however it had not even been looked at. By 10:45 is was assured they were working on it and it shouldn’t be much longer at 11:15, I was called again to tell me the techs had taken a look and that to resolve the reoccurring issue it would be $400. Car is under extended warranty- and this is a problem that apparently was not fixed correctly the first time. At this point I have wasted my entire morning - have not had my car fixed and was going to be charged for something that should be covered. I left with still the same problem with my car waiting on a call from management. I did get a call saying management agreed for me not to pay for the reoccurring issue however I was asked when I could bring it in and if I need a loaned car I could rent one. I can not spend an entire day there again and will Not pay for a rental in order for Toyota to fix a problem that should have been resolved while I was there for over 3 hrs. I am still waiting on a resolution from Toyota - either pick up my car and return it or a free loaner car to be picked up the day before and returned the day of the service.

She was great and thank you to the whole team.

I'll like to thank Andrea for her service with me today at Lake Charles Toyota.

Great service. Vehicle ready within the promised time. Repair cost matched the estimate given.

I was especially pleased with Barton’s handling of my vehicle needing service. He explained fully what the technicians were going to do. He was kind and polite and listened to what I had to say. The work the technicians performed was done in a timely manner. I had no additional concerns. Thank you!

Awesome fast and friendly service

They did a good job.

Michael is the best!

Angela is very friendly, helpful and professional!

This is my second time coming for one simple fix of my head light being out. And first they wernt able to get to it. The second time coming I came at 10:30 and for whatever yall were insanely backed up. So I had to leave yet again. Because I had to work a double today so I needed sleep. So my problem was not solved or even LOOKED at both times that I went.