Matt always provides me with great service and attention to my service needs. He takes the extra step to keep me informed, even before I arrive for my appointment.
I highly recommend and commend Matt.
5/5/2026
Terrance R. VERIFIED CUSTOMER
Mr Brandt Nunez was great but the time frame was not. I understand the service department was short handed but it still should not have taken 4.5 hours to replace 3 tires and do a front end alignment in my opinion. Toyota of lake Charles has always been amazing in the service, professionalism, and friendliness of the staff so no complaints there. My business will always be with y’all. I’m not mad about yesterday I just wasn’t thrilled about the long wait.
5/5/2026
Alison F. VERIFIED CUSTOMER
Andrea Chiasson took excellent care of us. We showed up without an appointment, and instead of turning us away, she made sure we received the service we needed. She is a definite asset to your company.
5/5/2026
Stacy J. VERIFIED CUSTOMER
Michael has worked on our vehicle several times. He is superb!
5/5/2026
Jody T. VERIFIED CUSTOMER
Great service. Michael Guillory is always helpful.
5/5/2026
Steve C. VERIFIED CUSTOMER
Matt Hicks is great. He very personable and explains things very well. I have a number of family and friends who have Toyota vehicles and I always recommend that they use Matt.
5/5/2026
Jacquelyn F. VERIFIED CUSTOMER
Michael did an outstanding job as he always does.
5/5/2026
Barbara R. VERIFIED CUSTOMER
Didn't go over anything with me was my only complaint.
5/5/2026
Barbara K. VERIFIED CUSTOMER
Pleased
5/5/2026
Denise S. VERIFIED CUSTOMER
Thanks Michael Guillory
5/4/2026
Lisa L. VERIFIED CUSTOMER
Fast and friendly as always
5/4/2026
David W. VERIFIED CUSTOMER
I’m going to be there tomorrow to discuss the issue
5/3/2026
Megan J. VERIFIED CUSTOMER
Mr. Barton was very helpful and professional during my visit. He kept me informed, made the process smooth, and provided great customer service. Very satisfied with the experience.
5/3/2026
Trameka R. VERIFIED CUSTOMER
The service was fine. I was trading in but your apprasier under appraised the vehicle by 5-7 k. I will go to Lafayette and trade in.
5/3/2026
John T. VERIFIED CUSTOMER
Courteous,timely, and knowledgeable. Great advisor!
5/3/2026
Jaime R. VERIFIED CUSTOMER
I am Always satisfied with Toyota Lake Charles great service.
5/3/2026
Francisco R. VERIFIED CUSTOMER
Excellent job
5/3/2026
Sheena H. VERIFIED CUSTOMER
Very satisfying
5/3/2026
Lori M. VERIFIED CUSTOMER
Michael displayed excellent customer service.
5/3/2026
Eric W. VERIFIED CUSTOMER
This was my first time having Michael Guillory as my service advisor. He was great, just like everyone else at Lake Charles Toyota.