Lake Charles Toyota Auto Repair Service

Gavin was very helpful and answered any questions I had.

Took 2 hours to do a tire rotation. We had a very important appointment and had to cancel because service to way to long.

Very professional

Had an oil change and tire rotation. I think it took about an hour and 20 minutes that’s pretty quick got me in and out of there, thanks.

Awesome job as always

Good job

Very pleased with whole process.

I have always been taking care of by Gavin and AW. Thanks

She told me it would cost $186.00 to have the oil checked ??? Wow! Huh!

Was quoted one price and later quoted another price.

Very good

She was very professional

There was oil and grease smudges left in my door handle, on the headliner, and my gear shifter.

From day one I have never had such a great experience with any dealership. The trust and care that I have for my sales staff Taylor Tucker goes above and beyond for her customers I absolutely adore her and will send anyone I know her way. The service department so far has been great Very appreciative for my entire team.

I was very pleased with the Mr. Lege, he was very professional and courteous and helpful. He explained the recommendations that the technicians provided and they were very good explanation as to why they recommended what they did.

Brought my 4Runner in for a routine oil change/tire rotation. Appointment time was 10:30. I arrived and was checked in by 10:20. After multipoint inspection was completed I opted (11:06) to have tires balanced per the recommendation of service department. It was then another hour and a half before I received the message that my car was complete. My service advisor was on the phone, so I spoke with one of the ladies at the service department front desk. She told me that my car was complete and to wait for him to get off the phone. Myself and another young lady waited patiently for 15 minutes while he was on the phone. They then let us know that we could check out with someone else. I went to another advisor and he apologized for wait. He then informed me that they had multiple vehicles in the shop due to water in the gasoline from a gas station in Carlyss. He made the comment that his guys were covered in gas and I could smell it in the service area. I didn’t think anything of it when I got back to my car because I just thought that it was in my nose. However, when my husband got home, he got in my car and could immediately smell it! It was on my on my steering wheel and seat. He called service department and asked to speak with a service manager. He explained to the girl that answered the phone what happened he was put on hold and she came back with the solution of roll windows down and air out the car. We are concerned about the gasoline on the steering wheel and seats. He was then given a number to call, but there was no answer. We have since purchase products to clean the interior of the vehicle. This is the third vehicle that I have purchased from Lake Charles Toyota. Each time that it is brought in, it is multiple hours of waiting for simple oil change or inspections.

Gavin was excellent and professional

Very good service

I was scheduled for a routine oil change and made them aware that we were hearing a clicking noise when we turned left and right possibly a CV joint. I was basically told that I was charged $169 for them to drive my car in the parking lot and that I needed new tires. I was already aware that I needed new tires and had scheduled services for them to be replaced. When I questioned it, I was still charged $100+ after I guess a slight discount. I will never bring my car back, not even for an oil change. I felt very taken advantage of.

Great customer service and quick!