Everyone is amazing! From Angela, to the sweet guys who get us checked in, to the kind guy who served us coffee and popcorn. I tell everyone I know looking for a car about your wonderful customer service. I live in DeRidder and happily drive the extra bit to come to your dealership because of the outstanding customer service!
5/3/2026
Todd F. VERIFIED CUSTOMER
Service department let me down yet again. Asked for an oil change, rear brake job, tire rotation and for the alignment to be checked. Alignment was checked and apparently found to be out and adjusted. This task took somewhere in the neighborhood of 10 hours causing me to leave my vehicle overnight. I was provided a loaner. Upon leaving Lake Charles Toyota I made the first right turn out of service where the driver side front tire rubbed on the inner fender worse than ever before. The then I made a left going around your round about and the left front tire all but ripped the outter fender gaurd off of the vehicle. I had to return to Lake Charles Toyota only to find out service was closing down. However, as usual, Christian Tarver assisted me in providing a bandaid fix to get me through the weekend. On the way home, the rub got worse on the passenger side and it’s now starting to pull out the inner fender lining. Honestly can’t understand how a service department could allow a vehicle to leave in worse shape than it arrived. This is an ongoing problem and it’s truly disappointing. Hoping to return early next week to a real resolution and not a bunch of excuses.
5/3/2026
Tammy C. VERIFIED CUSTOMER
Angela explained how to view the work order on my phone. Appreciated that! Loved your new drink/food bar! The hot dog was really good!
5/2/2026
Mary W. VERIFIED CUSTOMER
Brandt is always great!!
5/2/2026
Brenda B. VERIFIED CUSTOMER
Best advisor ever. Always look forward to seeing Micheal. He just makes everything so easy and detailed. Great guy.
5/2/2026
Johnathan B. VERIFIED CUSTOMER
Service writer was an amazing guy thank y'all for servicing my vehicle
5/2/2026
Linda H. VERIFIED CUSTOMER
We were welcomed as soon as we arrived for service. We felt as though we were family! Everyone very kind, friendly, and respectful.
5/2/2026
Vickie C. VERIFIED CUSTOMER
Everyone was very nice and Matt was very helpful
5/2/2026
Mary C. VERIFIED CUSTOMER
Staff is very nice- service was suppose to last an hour but was there 2 and 1/2 hours.
I have been there twice this week with both times having very long wait times.
The service has never taken this long for as long as i have been a customer which is about 23 years.
5/2/2026
Paul F. VERIFIED CUSTOMER
Everything was great, no squabble here
5/2/2026
Philip H. VERIFIED CUSTOMER
Took too long for a tire rotation
5/2/2026
Clyde H. VERIFIED CUSTOMER
Everything was good
5/2/2026
Jacque R. VERIFIED CUSTOMER
Great job
5/2/2026
Leonard S. VERIFIED CUSTOMER
Matt goes above and beyond to assure that we, the customers, are taken care of and completely satisfied the service work! Thanks Matt, Kent
5/2/2026
John B. VERIFIED CUSTOMER
Truck was brought in to check an issue and wasn’t prioritize via the appointment time. I had to spend over 6 hours at the dealership with no resolve.
5/2/2026
Jeffery J. VERIFIED CUSTOMER
Matt seen to the care of my tundra as needed as soon as possible.
5/1/2026
John J. VERIFIED CUSTOMER
Andrea was so great and professional. She kept me updated as repairs were being made. Explained why something’s were covered with warranty and others were not. She is definitely a KEEPER.
5/1/2026
April P. VERIFIED CUSTOMER
The wait was longer than expected, but I understand that happens when unexpected things arrive. Communication was clear and helpful as usual. The free snacks help, especially when kids are involved! Thank you!
5/1/2026
Shelley R. VERIFIED CUSTOMER
Spent over 6 K in Sept for them to make AC work right. Brought it in for the same problem now it’s a different “part” for the same issue. Charged me another almost 800 bucks and not even a free car wash. I will tell ppl to go elsewhere just like I am going to. And Gavan Guillory is impolite employee