Grease left on hood, appears to be when the hood was shut. Took approximately 3 hours to have oil changed and tires replaced but Michael communicated on the delays.
4/26/2026
Richard M. VERIFIED CUSTOMER
Always top notch , Michael Always look out for my truck like it his truck. ????
4/26/2026
Terry A. VERIFIED CUSTOMER
Your service is always excellent. Your people are very professional and don’t pressure repairs that are suggested if I can’t do it that day. We love Toyota, lake charles. Great leadership. I love the gift shop too! I always find gifts I need. Sincerely,
Sharon and Terry A
4/25/2026
Sherry D. VERIFIED CUSTOMER
I am Sherry D
4/25/2026
Ricky M. VERIFIED CUSTOMER
Matt Is the best
4/25/2026
Marjorie C. VERIFIED CUSTOMER
Very professional thanks
4/25/2026
Karen H. VERIFIED CUSTOMER
Ms Andrea was friendly and she was helpful.
4/25/2026
Montell D. VERIFIED CUSTOMER
Matt Hicks is always ready to serve and keeps me updated the entire time my vehicle is being serviced. Even with the text messages they send now, he still goes the extra mile to ensure that I understand if anything extra shows up or could become a potential problem.
4/25/2026
Hailey S. VERIFIED CUSTOMER
Gavan always takes care of me! Great experience today.
4/25/2026
Julie W. VERIFIED CUSTOMER
My appointment was for 9am. 10am I get a text saying they are behind and will get to mine shortly. I went to my service advisor and they said they were running behind and some people had been there since 8am and were still waiting. I took a day off to get this and other things done. I had to cancel my oil change because they were so backed up. I will have to take another day off to get this done.
4/25/2026
Joel L. VERIFIED CUSTOMER
Very helpful
4/25/2026
Nicole L. VERIFIED CUSTOMER
Service is always top notch. I will however have to come back because the windshield is still making a whistling noise
4/25/2026
Brandon P. VERIFIED CUSTOMER
Matt Hicks is THE FACE OF LAKE CHARLES TOYOTA!!!! I appreciate you guys and all that you do. I will utilize you guys as l8ng as I can. Thank you.
4/25/2026
Jessica G. VERIFIED CUSTOMER
Fabulous time as usual. Michael is the best!
4/25/2026
Louis V. VERIFIED CUSTOMER
Completed task as needed
4/25/2026
David G. VERIFIED CUSTOMER
Excellent service advisor!
4/25/2026
Rodney L. VERIFIED CUSTOMER
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4/25/2026
Pamela P. VERIFIED CUSTOMER
It's a pleasure having Michael as my service advisor.
4/24/2026
Charles S. VERIFIED CUSTOMER
Matt was grat
4/24/2026
Jane W. VERIFIED CUSTOMER
Matt takes excellent care of his customers!!!
Friendly, courteous, professional and thoughtful in his dealings. Highly recommended for all that he does. I trust that he will do what is best for my vehicles and us!!