2hours was an extensive WAIT to take a picture of mirror and requisition part that you you knew beforehand was not in stock. ???
6/9/2026
Erica G. VERIFIED CUSTOMER
Had to bring it back today because the plug was not tight and leaking oil. I am now satisfied with my service.
6/9/2026
Darian P. VERIFIED CUSTOMER
The wait was over 8 hours.
6/9/2026
Kimberly W. VERIFIED CUSTOMER
Prompt precise service
6/9/2026
Cheryl B. VERIFIED CUSTOMER
I got a typical review of issues and one was tire balance. It said it needed immediate attention but then said the tires typically need it every 2 years. The tires are barely 9 months and I have had NO issues…so I said no. Later that day I got on interstate and it felt like a tire was about to fall off. I don’t even trust it to drive back to lake Charles to have it fixed. I’ll have to find a place in Sulphur to bring it. Here’s my issue, first….why all the sudden is it such a big problem? I get tires rotated every time I go in and have never had an issue like this. Second - if it was so severe that it was determined I needed immediate correction why didn’t someone call to explain this to me? Do you understand how I would not think it was necessary for 9 month old tires? Did a weight fall off and that’s how they knew? I’ve come here since I’ve purchased my car and never had an issue. Very disappointed.
6/7/2026
Maureen L. VERIFIED CUSTOMER
Barton is very attentive. He does a great job!
6/7/2026
Virginia T. VERIFIED CUSTOMER
Yes
6/7/2026
Davelyn P. VERIFIED CUSTOMER
I had questions about the maintenance on my car on the before the appointment, and Angela had those answers for me when the maintenance was completed. I’m always grateful for the quality service experience.
6/7/2026
Cheryl D. VERIFIED CUSTOMER
Very satisfied
6/7/2026
Bruce J. VERIFIED CUSTOMER
Service is always outstanding at Lake Charles Toyota
6/7/2026
Jeffery D. VERIFIED CUSTOMER
Great service and communication!!!
6/7/2026
Kyle R. VERIFIED CUSTOMER
They changed the headlight and now the blinker is out
6/7/2026
Brice M. VERIFIED CUSTOMER
Great job as always
6/6/2026
Dennis T. VERIFIED CUSTOMER
I purchased replacement tires for my vehicle and came in to get them rotated and evidently when the tires were put on, they stripped one of the bolts so when they went to rotate them, a bolt broke and I was charged to replace it, which was very disappointing. the original price to replace the bolt was $200 and I got charging $65. What’s the purpose of only bringing my vehicle to the dealership when your service is not honored.
6/6/2026
David B. VERIFIED CUSTOMER
Brandt is consistently helpful, friendly & efficient.
6/6/2026
Thurl B. VERIFIED CUSTOMER
+/- 3 1/2 to almost 4 hours for an oil change and tire rotation is unacceptable and that was with a scheduled appointment. Completely
Unsatisfied.
6/6/2026
Mark J. VERIFIED CUSTOMER
Brandt was friendly and professional.
6/6/2026
Maria R. VERIFIED CUSTOMER
The Lake Charles Toyota Center where I got my vehicle serviced was absolutely amazing. They took care of me. Make sure I was comfortable and cared for. Keep me updated on my car the whole time awesome service, trustworthy, and absolutely have loved my visit every single time going to my dealership incredible amazing people who really provide the best service in Lake Charles, Louisiana
6/6/2026
Sinnasamy N. VERIFIED CUSTOMER
Annie is thorough and rigorous in her work. Many thanks
6/6/2026
Meagan L. VERIFIED CUSTOMER
100% satisfied… Not one thing I can complain about..