I’m not a complainer but I set an appointment for an oil hand and tire rotation and it took an hour and a half to get it done. Also your people me I needed an an air filter because it was dirty and I got it done the last oil change paid if I’m not mistaken over 200.00 to get what was recommended. I don’t want to be buckled and dined over stuff. When I come to get an oil change. Tell me what I actually need and I will do it. This is the second truck I’ve bought in 3 years and I plan on buying more for me and my wife but if I have to wait this long to do routine maintenance and then get nickeled and dime. Maybe I should take my business elsewhere. Thank you
5/23/2026
Donita H. VERIFIED CUSTOMER
First time without AW or Matt and he was great!
5/23/2026
Cynthia O. VERIFIED CUSTOMER
She was an absolute listener.
5/23/2026
Sherry R. VERIFIED CUSTOMER
Have known Brandt since he was a kid. Hasn't changed. Polite, professional and friendly. Great service.
5/23/2026
Lenora A. VERIFIED CUSTOMER
My advisor is the absolute best. She goes above and bet for me!
5/23/2026
Paige Y. VERIFIED CUSTOMER
We hope to work with Michael again! So kind and helpful.
5/23/2026
Shannon S. VERIFIED CUSTOMER
Quick, and great communication!
5/23/2026
Carrie C. VERIFIED CUSTOMER
Friendly and knowledgeable.
5/23/2026
Rhonda W. VERIFIED CUSTOMER
Michael is polite, informative and detailed. Thanks
5/23/2026
Ray Y. VERIFIED CUSTOMER
Always the pleasant and reliable Mr Nunez! Excellent customer service!
5/23/2026
Robert C. VERIFIED CUSTOMER
The whole service experience was great, about the time I was wondering what was taking longer than I thought, I received a notification they were running a little behind and I had no further concerns, always a great experience dealing with LC TOYOTA SERVICE, thanks
5/23/2026
Alexia C. VERIFIED CUSTOMER
I am disappointed with my experience today. I was not seen at my scheduled appointment time and ended up waiting for nearly two hours. Unfortunately, I could not put the rest of my day on hold and had to reschedule. This was highly inconvenient and frustrating, especially given that I arrived for my appointment as scheduled.
5/23/2026
Paul S. VERIFIED CUSTOMER
The only concern I have is with someone going through my truck in the back seat in between the seats and the front seat!
5/23/2026
Brock R. VERIFIED CUSTOMER
Great service
5/22/2026
Susan C. VERIFIED CUSTOMER
I can't sing the praises of Lake Charles Toyota loud enough; the entire business, from service to sales, is like dealing with a loving family!
5/22/2026
Carolyn D. VERIFIED CUSTOMER
She was very sweet and knew her job. We were out of there in a jiffy. Very pleased with the service
5/22/2026
Jimmy C. VERIFIED CUSTOMER
Service was excellent
5/22/2026
Donna L. VERIFIED CUSTOMER
Thank You ???? ???? Friendly and Helpful Employees.