I had a 10:00 o’clock appointment for an oil change and two safety recalls on my 2021 Toyota Highlander. I was waiting for my car to be repaired. At about 3:00 o’clock I inquired when did the service people think it was going to be repaired. I found out that I was about the third or fourth down the list. I was advised that most likely the tech was not going to get to it today. So I rescheduled for next Wensday at 8:00 hoping I could get it done. I guess if I had not inquired about 3:00 I would have waited until closing of the service department and then be told sorry it did not work out today. I think the department was overbooked for the recalls and not enough tech,s were put on the jobs. It appears only one person was working on the backlog of waiting customers today.
Well That’s my thoughts about today’s events. I was there about 5 hrs today. I was expecting a longer than normal wait time, but with the expectation that it could be accomplished today.
I will try again next week. Thanks you asked.
3/26/2026
Louis B. VERIFIED CUSTOMER
The process was quick and efficient. Zero issues.
3/26/2026
Conner W. VERIFIED CUSTOMER
The experience was great, Brandt talked to me like I was an actual human being and treated me with the most respect. He did such a great job and I definitely look forward to working with him more in the future.
3/26/2026
Brandi L. VERIFIED CUSTOMER
Matt is the best service advisor!!
3/26/2026
Jill G. VERIFIED CUSTOMER
Everyone there was extremely helpful and kind.
I'll be going back for all my Toyota needs.
Thanks
3/25/2026
Cassandra D. VERIFIED CUSTOMER
Barton is the best! I will tell everyone I ever meet that is having mechanical issues to call Barton at LC Toyota!
3/25/2026
Annie D. VERIFIED CUSTOMER
Dropped my car off at 9:30,and it was not ready until almost 5:00 pm
3/25/2026
Alice F. VERIFIED CUSTOMER
Matthew was very polite, to the point. I was very pleased.
3/25/2026
Donna M. VERIFIED CUSTOMER
I had a time frame that I needed to be done at the dealership and was advised that it was not a problem to get my vehicle done in a timely manner so that I could leave. I understand that circumstances can effect things but my vehicle was sitting out ready and I was not told but had to ask if it was ready.
3/25/2026
Priscilla G. VERIFIED CUSTOMER
They make you feel like family
3/25/2026
Brandi C. VERIFIED CUSTOMER
This is my first experience with toyota but it has made me a toyota customer for life. Thank you.
3/25/2026
Tiffany M. VERIFIED CUSTOMER
Matt was so nice and professional! Checked everything I stated for them to check on my vehicle.He did a great job! Thank y’all for keeping us safe on the road!
3/25/2026
Alaya F. VERIFIED CUSTOMER
Andrea was great! Her personality was amazing. She was very attentive and kept me up to date on my service. She’s a great employee. I appreciate her and will request her services every time.
3/25/2026
Sharon A. VERIFIED CUSTOMER
I had an appointment at 10:00 for a recall problem. I was told when I made the appointment that it would take approximately 3 hours. I left my car and called at 1:00 to check on the status since I had not heard anything. Work had not even started on my car. It was after 5:00 when car was ready.
3/25/2026
Wesley S. VERIFIED CUSTOMER
I received the highest quality service, as always!
3/24/2026
Therese D. VERIFIED CUSTOMER
Brandan was so friendly and informative. Service went fast and I was on my way. Thanks for the free coffee.
3/24/2026
Miranda L. VERIFIED CUSTOMER
Brandt was exceptional! Very professional and answered all my questions and concerns. Great guy & great service.
3/24/2026
Karen H. VERIFIED CUSTOMER
First time to have my Lexus RX350 serviced at LC Toyota and am very happy. Better than a trip to Houston!
Thank you Matthew.