Customer Service is always top tier and Gavin makes you feel very comfortable in assisting you with making decisions when it comes to the maintenance of your vehicle.
6/9/2024
Patsy M. VERIFIED CUSTOMER
Great customer service
6/9/2024
Ana B. VERIFIED CUSTOMER
Very courteous, knowledgeable and very polite. He’s an asset to Toyota.
6/9/2024
Lakisha T. VERIFIED CUSTOMER
Excellent
6/9/2024
Christina B. VERIFIED CUSTOMER
Thank you for the good work and fast time doing it
6/9/2024
Joy R. VERIFIED CUSTOMER
Excellent service
6/9/2024
Andrew D. VERIFIED CUSTOMER
I would not go anywhere but Lake Charles Toyota! I have bought nothing but Toyota since 1977! I have bought in Lafayette, Toyota, Bubba Australite, Toyota, and Lake Charles Toyota! By four Lake Charles Toyota is outstanding!
6/9/2024
Nicolas M. VERIFIED CUSTOMER
I like the professional service
6/9/2024
Jae C. VERIFIED CUSTOMER
Matthew has always taking good care of me over the years I’ve known him there will continue to use him in the future..
6/9/2024
Aileen L. VERIFIED CUSTOMER
Everyone is very friendly and professional, the only thing is prices goes up a lot
6/9/2024
Duane B. VERIFIED CUSTOMER
Parts were left off and in the back of the truck and the bolts were left in my center consol
6/9/2024
Barry P. VERIFIED CUSTOMER
I was satisfied with our service today. He was professional and would use him again.
6/9/2024
Ac Medical. VERIFIED CUSTOMER
Job well done
6/8/2024
Alina H. VERIFIED CUSTOMER
I don’t think I’ve ever had to wait that long. My appointment was for 11:30. I arrived at 11:40ish due to traffic, but I did not get my vehicle back until 2:30. I opt in to wait in the dealership bc it’s nice, but that was entirely too long to wait and I only got my vehicle back when I asked another service advisor to give me an ETA on my car and he told me it was ready. He explained that there were other issues that needed to be discussed, but I never received the usual text about this. Issues I told my service advisor when I checked in that I would handle on my own. I understand things out of your control happen, staffing issues, etc. but the scheduling for service seems to prioritize getting more people in rather than having more people satisfied with the service and that’s unfortunate but it seems like that’s always been the case. I love the service advisors and have never had an issue, but today there was a clear lack of communication.
6/8/2024
Deborah C. VERIFIED CUSTOMER
Very efficient and helpful z!
6/8/2024
Teddy A. VERIFIED CUSTOMER
2 hours for an oil change? And I had an appointment.
What’s the point in making an appointment if your company and its service department still take 120 minutes to complete a 20 minute task?
6/8/2024
Eva K. VERIFIED CUSTOMER
I waited two and 1/2 hours. I went look for my vehicle. I couldn’t find service advisor. So I went ask someone else if my car was ready. Sure enough it was. I don’t know how long it was ready and I was wasting my time waiting.
6/8/2024
Harold D. VERIFIED CUSTOMER
Matt Hicks was completely upfront about the service. My only question would be to schedule my wait time differently if there is a known backlog.
6/8/2024
Beverly S. VERIFIED CUSTOMER
Very satisfied
6/8/2024
Philip H. VERIFIED CUSTOMER
Michael Guillory is both courteous and professional and i always look forward to our visit at LC Toyota.