Lake Charles Toyota Auto Repair Service

We traded in for a new vehicle on the day our Camry was serviced.

Excellent service!

Awesome job

No problems and great service and in a timely manner.

Michael was very professional and handled are issues sarisfactionally.

Excellent service

When I was dropping off my vehicle for the 10,000 mile maintenance, I informed the service advisor of a defective volume knob in my vehicle. Her response was that it might not be under warranty and would be up to the service technician to decide. I expressed my concern about that, but left my vehicle anyway. I later received a multi-point inspection update which asked me to approve an invoice for $192. When I called the service advisor to discuss this, I said that I was shocked at the price I was being charged to fix the volume knob that I believed was manufactured defective. She replied that it was under warranty. I do not think it is appropriate to send a customer an invoice to approve if they are not actually being charged. I immediately formed a very negative reaction when I saw this message without any communication from the advisor. Later, when I went to pick up my vehicle, the advisor was nowhere to be found. I approached a desk where two employees were located and one asked if they could help. I told her I was there to see Angela and she approached the advisors near her station and asked if they had seen her; they had not. These advisors ignored me entirely although they were asked to assist me. After waiting for a couple of minutes, Angela did appear. This is the second negative experience I have had having this vehicle serviced. At my 5000 mile maintenance, the same advisor did not inform me that programming my second key would take several hours. I was expecting it to be a simple oil change/rotation and simply picking up the key since she told me it would be ready. It was not ready and I had to bring the vehicle back, if memory serves. I had to make arrangements to get to work because her failure to inform me of the process caused me to miss the shuttle. I had asked to be reassigned and another advisor called me, but after starting to assist me he told me he would call me back later to complete my inquiry and he never did. I have never had issues with the dealership service department before, but so far my 2023 Sequoia TRD Pro service experience, which is coincidentally with the advisor only, has not lived up to expectations.

Angela was super nice and took care of me well

Michael is always easy to work with, thorough and honest.

Great customer service

I was very pleased with the service. He was very polite and explained everything that I was concerned about.

Excellent service!! Great job Lake Charles Toyota!!

Toyota has one of, if not, the best service departments in our area. Thank you

Great job

Great staff. Professional. Great experience

Muy buena atención

I left because i was there for almost 3 hrs . Ill go elsewhere if its always like that

Mike Guillory did an excellent job!

Who ever checked the in cab air filter (that is behind the glove box), did not install it back correctly. I open four times before we left the dealership lot. I had fix the problem duel to having to be at an appointment at 130. We got our vehicle back at 100. Kevin was Awesome.

Micheal Guillory is always great.