Matthew Hicks was the best service advisor! He made sure to update the status of my vehicle and let me know what was going on with it and helped me deal with the insurance company to get everything handled. From now on I will request to have Matthew Hicks service my vehicle. Thanks again for all your help I appreciate it!
6/5/2024
Kathy W. VERIFIED CUSTOMER
Customer service is the best thank you
6/5/2024
Carroll S. VERIFIED CUSTOMER
She is a valuable employe’
6/5/2024
Michael P. VERIFIED CUSTOMER
Great service just what I expect. Mike has worked with me as a service representative now for my 3rd Toyota and he has been a 10 since day one
6/5/2024
Charles B. VERIFIED CUSTOMER
Everyone is so friendly and always helps us very quickly.
6/4/2024
Donald H. VERIFIED CUSTOMER
Job. Well. Done
6/4/2024
Shantay T. VERIFIED CUSTOMER
Friendly and fast service
6/4/2024
Thomas R. VERIFIED CUSTOMER
Thank u
6/4/2024
Theresa L. VERIFIED CUSTOMER
Matt Hicks is the best. Lake Charles Toyota has the best service I have ever had anywhere
6/4/2024
Christopher L. VERIFIED CUSTOMER
Mathew is just really great to work with!
6/4/2024
Steven M. VERIFIED CUSTOMER
Give the team a big thanks from me. I came in with a loose shift knob and when I left it had been tightened even though i didn’t report it. Glad to see people who take pride in their work. Keep it up!
6/4/2024
Robert R. VERIFIED CUSTOMER
Angela is so friendly and helpful. She always has gone above and beyond to make sure I have had a good experience.
6/4/2024
Michael R. VERIFIED CUSTOMER
My wife is the one that took the van in, but she said that Tony at the desk very short and rude with her. When she made the appointment, she mentioned all the work should be under warranty and even told Tony when she dropped it off. When she went back to pick it up, Tony tried charging her, and then when she reminded him it should be under warranty he had an attitude and said sarcastically “For future references tell us ahead of time it’s under warranty.” Although I don’t understand how someone overseeing the service and working the counter wouldn’t know already that something like that should be covered under warranty, I can give him the benefit of the doubt that it was a mistake and was busy. However, I don’t think it’s very professional to be sarcastic to a woman that told two different people that it’s covered and have an attitude with a customer like that.
6/4/2024
Michael B. VERIFIED CUSTOMER
Very good service. Friendly
6/4/2024
Wendi B. VERIFIED CUSTOMER
Everything was great.
6/4/2024
Ann C. VERIFIED CUSTOMER
Always a hood experience!
6/4/2024
Sinnasamy N. VERIFIED CUSTOMER
I am a loyal customer of Lake Charles Toyota since 2013. They incredible stuff for my vehicles.