Always a pleasure to do business with Lake Charles Toyota. Never have I trusted a dealership more!
6/27/2024
Tammy F. VERIFIED CUSTOMER
At first, she said we needed to schedule and appointment, but said she could squeeze me in. She was very thorough and answered by questions. Thanks, I do love your Toyota dealership. thanks
6/27/2024
Carla M. VERIFIED CUSTOMER
Always pleased with the service
6/27/2024
Frank G. VERIFIED CUSTOMER
The service was fast accurate and informalive
6/26/2024
Wendi B. VERIFIED CUSTOMER
Very satisfied!!
6/26/2024
Gerald C. VERIFIED CUSTOMER
I am needing to go back I had a oil change but no mileage sticker was replaced on my windshield please don't call I will make a call sometime today I am waiting on a phone call
6/26/2024
Amy R. VERIFIED CUSTOMER
I have always had excellent service at Lake Charles Toyota!!!
6/26/2024
Roger N. VERIFIED CUSTOMER
I have been a customer since 2010 and 1 thing that always got me with service and it is not the service itself cus I am very satisfied. They check the cabin filter and they want to charge $50+-- to change the filter something my wife has done before. I know your in business to make money and you asked for my opinion. I think you can do better than this and make your customers happy. I can get my filter for 10$. I believe in Toyota parts but an air filter is not a Toyota part needed.
6/26/2024
Jovonna F. VERIFIED CUSTOMER
Michael Guillory was very friendly and professional. We look forward to our next service experience with Toyota at Lake Charles.
6/26/2024
Darrell A. VERIFIED CUSTOMER
Great service
6/26/2024
Brandi D. VERIFIED CUSTOMER
Thank you!
6/26/2024
Kim L. VERIFIED CUSTOMER
All is good very friendly
6/26/2024
H. Brown,. VERIFIED CUSTOMER
My appointment was for 2:45. Oil change only. I didn't get out until 4:45. It should not take 2 hours for a simple oil change.
6/26/2024
Adele H. VERIFIED CUSTOMER
Kevin was courteous and thorough.
6/26/2024
George F. VERIFIED CUSTOMER
Somehow, someway, there was a confusion on why my vehicle was brought in. My vehicle was brought in to the dealership to have the recall front bumper parts installed. After more than 1.5 hours, I was told the parts were ordered. Of course, at that point, I explained again that I was there to have the parts already received installed. Mike was very apologetic and resolved the issue quickly. Simple mistake, can happen to anyone, but lots of time waiting that was not necessary. Thanks for asking.
6/26/2024
Darren H. VERIFIED CUSTOMER
I waited 3 hours for my car to get serviced they should have made it a top priority to get my car serviced no one should wait that long
6/25/2024
Guy M. VERIFIED CUSTOMER
will have a follow-up question regarding something i've noticed in the transmission. will bring that to the technician at the next scheduled oil change
6/25/2024
Darlene H. VERIFIED CUSTOMER
I waited for 5 hours to have my oil change and tire rotation.
I asked for an estimate for restoring my headlights. They have me a quote and worked on them but did not make them any better and they still charged me full price.
I have been going to this department for nearly 10 years and this time was definitely the worse!
6/25/2024
Kathy H. VERIFIED CUSTOMER
It took 2 hours and then my car was never brought around to me after I sat outside 15 minutes. I could see my car was finished and ask the 3 people who were standing around to get my keys and I went and got my own vehicle and left!